Dealership: L0053 Subaru of Spokane Subaru of Spokane Service Scheduler/BDC Administrator Pay: The expected pay range for this position is $18-$22 hourly. Schedule: Mon-Fri At Subaru of Spokane, were more than a dealershipwe're a part of Lithia & Driveway (LAD), one of the largest automotive retailers in the country. With over 350 stores nationwide and growing, our success is rooted in our people and our unwavering commitment to delivering exceptional customer experiences. We live by our Lithia Core Values: Earn Customers for Life Improve Constantly Have Fun Take Personal Ownership Our Ideal Candidate You're a motivated self-starter who thrives in a dynamic, team-oriented environment. You understand the importance of exceptional customer service and love solving problems quickly and efficiently. If you're ready to work in a fast-paced, people-first environment where innovation and passion drive everything we dothis is the place for you. Responsibilities: As a Service BDC Administrator, you'll be the friendly, organized voice of our service department. You'll interact with customers via phone, email, and text to schedule appointments, follow up on services, and ensure an outstanding service experience from start to finish Gather accurate customer information to create a database for continual follow-up and retention Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention. Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers. What You Bring: Previous experience in a Business Development Center (BDC), call center, or customer service role (automotive preferred but not required) Excellent communication skillsboth verbal and written Strong organizational and multi-tasking abilities Tech-savvy, comfortable using CRM tools and Microsoft Office Suite A positive attitude and a team-player mindset We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
