What this Job Entails: As an Operations Support Project Coordinator, you will play a critical role in managing a high volume of daily tickets, and collaborating with cross-functional teams to ensure seamless day-to-day operations. Your primary focus will be on managing your ticket queue while coordinating and liaising with multiple stakeholders, including smart/remote-hands, IT-infrastructure facility providers, and internal teams. In this dynamic role, you will be responsible for: Managing a large volume of daily tickets, prioritizing tasks, and ensuring timely resolution; Coordinating with various teams to facilitate Colo/DC/POP site access, smart hands requests, RMAs, inventory management, and audits; Developing expertise in logistics processes and identifying opportunities for process improvements; Building strong relationships with internal and external stakeholders to drive efficient operations If you have experience or interest in managing high-velocity support tickets, coordinating with multiple teams, and developing expertise in logistics processes, we encourage you to apply for this exciting opportunity. Frequent weekend and holiday rotations are a job requirement. Roles and Responsibilities: Transact/close 350-500 operations tickets per month, including site access requests, smart-hands, logistics, and RMAs Collaborate with facility providers, Smart Hands, OEM hardware vendors, and regional teams to drive issue resolution and ensure smooth operations Monitor ticketing system, resolve cases within defined SLAs, and identify trends or recurring problems for escalation Apply Continuous Process Improvement techniques to update documentation, introduce innovative ideas, and improve service efficiency Communicate effectively with team members, clients, and stakeholders, maintaining a good rapport and professional decorum Requirements: 2-4 years minimum of experience in ticket/operations support, logistics, project coordination/management, or similar Proficiency in Microsoft Excel and Google Suite Excellent communication, customer-service, and problem-solving skills Ability to work independently, multitask, and prioritize workload in a fast-paced environment Must be able to work weekend and holiday rotations, with a manageable commute Multi-year commitment to job, training, and self-improvement Preferred Qualifications: Bachelors Degree or beyond Curiosity to learn new things, including AI applications and process optimization Interest in analytics and data Leadership potential Optional Project Management certification(s) or related course experience Work Arrangement: In-office, full-time position (5 days/week, 40-hours) A sustainable commute is important Weekend and holiday rotations (pre-planned) Occasional overtime may be required based on business need Salary Range $21.27 - $33.58 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
