Join the Trojan Family at the Herman Ostrow School of Dentistry of USC! Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dental professionals. Our expert faculty, rigorous clinical education, and commitment to community care have made us one of the nations top dental schools. Were not just shaping smiles were shaping the future of dentistry. About the Role: Patient Services Representative The Office of Clinical Affairs is looking for a Patient Services Representative who thrives in a fast-paced, people-centered environment. This position plays a key role in both patient care and student learning, serving as the welcoming face of the clinic and ensuring that every patient experience reflects USCs high standards of excellence and compassion. If youre enthusiastic, customer-focused, and detail-oriented, this is a great opportunity to join a team that makes a daily impact on the lives of patients, students, and the broader community. What Youll Do Greet and assist patients during check-in and check-out Verify insurance eligibility and process financial transactions Maintain accurate patient records and ensure smooth clinic operations Support clinic administration and collaborate with dental students, faculty, and staff Deliver top-notch service with professionalism and a smile What Were Looking For Wed love to hear from you if youre: Friendly and customer-service oriented Highly organized with strong attention to detail A problem-solver who thrives in a diverse, team-based environment Comfortable handling multiple priorities with poise and professionalism Preferred Qualifications: Associates degree 25 years of dental front office experience Proficiency in dental management software (preferably axiUm or Dentrix) Experience in a healthcare or dental setting Bilingual fluency in English and Spanish strongly preferred Why Youll Love Working Here At USC, we take pride in creating the best employee experience because when our people thrive, so does our mission. Youll enjoy: Comprehensive benefits that support you and your familys well-being Work-life balance through supportive programs and resources A collaborative, inclusive culture where every voice matters The chance to be part of a tradition of excellence that dates back more than a century Learn more about our benefits at benefits.usc.edu At USC, we celebrate diversity, equity, and inclusion because innovation thrives when everyone feels welcome. Join the Trojan Family, where great minds come together to make a global impact. Will you be one of them? FIGHT ON! The hourly rate range for this position is $22.00 - $23.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USCs Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$135282.htmld USC is a leading private research university located in the heart of downtown Los Angeles a global center for arts, technology and international business. As the largest private employer in the city responsible for more than $5 billion annually in economic activity in the region we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at (213) 821-8100 or uschr@usc.edu. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
