Victim Advocate II

About Our Job What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The hourly range for this position is $27.24 - $42.22. We also offer generous benefits for full-time employees which include but is not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 132 hours of PTO earned within first year 11 Paid Holidays per year, plus 1 personal holiday, and 8 hours of Denver Good Deeds volunteer time Care Bank 8 weeks of Paid Family Leave (after the probation period is passed) Free RTD Eco Pass Competitive medical, dental and vision plans effective within 1 month of start date Location The office hours are Monday through Friday 7:00AM - 4:30PM at the Minoru Yasui Building located at 303 W. Colfax Ave. Suite 800, Denver, CO 80204. Who We Are The DCC The mission of Denver County Court is to administer justice fairly, efficiently, and effectively; provide excellent customer service, and foster a positive environment where employees enjoy their work. The City and County of Denvers third branch of government is comprised of 19 judges, 4 full-time magistrates, and 300 staff members to serve your judicial needs for civil, small claims, traffic and criminal cases occurring within our great City. The Denver County Court proudly serves the community and continually seeks ways to provide greater access to citizens. The Division The Probation Division supervises approximately 2,500 cases assigned to 36 Probation Officers. The Probation Department handles misdemeanor and city ordinance violations cases. Most of the cases referred to County Court Probation are for DUI (Driving Under the Influence), DWAI (Driving While Ability Impaired), DUID (Driving Under the Influence of Drugs) and Domestic Violence. Additional units and programs in the Probation Division include: DUI/DWAI Unit: The Probation Officers assigned to this unit supervise first-time DUI/DWAI offenses, repeat DUI offenses, and DUID offenses. DV/FV/ Special Crimes Unit: The Probation Officers assigned to this unit supervise domestic violence offenses, family violence offenses, child abuse offenses, theft, and assault offenses. These individuals may require a higher level of supervision. Sobriety Court: The Specialty Court was established in 2011 to address habitual DUI offenders. Individuals voluntarily agree to participate in this intensive program at the time of sentencing to receive a lesser jail sentence. In this program, Sobriety Court participants progress through phases as they accomplish goals set forth in their case plans and treatment plans. Sex Offender Management Unit: The Probation Officers assigned to this unit receive specialized training to supervise individuals on probation for sex offenses and with past histories of sex offenses. Mental Health Unit: This is an intensive supervision unit for clients that have been diagnosed with a serious mental health condition that significantly impacts their ability to comply with probation. For more information, please visit the Denver County Court website at https://www.denvercountycourt.org/probation/ What You'll Do The Victim Advocate II will work with victims of municipal and state crimes whose cases have been sentenced to supervised probation to help them achieve greater stability. As a Victim Advocate you will exhibit an advanced knowledge of resources, the criminal justice system, safety planning, trauma-informed care, and expertise in seeking out new resources for victims. You will also perform functions as assigned with minimal supervision and utilizing judgment, best practices, and precedents and seeking supervisor support prior to any deviation from guidelines, precedents, or best practices. The Victim Advocate II also ensures services rendered are in compliance with the Colorado Victim Rights Act (VRA) for all critical stages of a case. The Victim Advocate has a proven ability to navigate a high paced environment effectively and a high number of cases and its corresponding administrative demands. Successful candidates must be able to demonstrate the ability to develop rapport with victims/clients, show empathy, create service plans, work with community-based service providers, and feel comfortable meeting victims/clients out in the community when deemed safe. The position requires the abilities to multi-task, communicate well, and offer trauma-informed support to individuals of all ages, races, income levels, and identities. Additionally, as a Victim Advocate II, you will: Perform outreach to build relationships with victims/clients using a trauma-informed model Offer emotional support and crisis support with validation, connection, and empowerment Assess victim/client needs, makes referrals, and collaborates with community service organizations Contact crime victims/clients by phone or mail to explain victim rights, provide information and answer questions about the criminal process and provide ongoing safety planning Maintain contact with victims/clients and assist them with such things as therapy referrals, protective orders, emergency funds, transportation needs, food stability, and temporary housing/shelter programs Work with victims/clients to develop an individual service plan, including formulating goals with associated timelines and identifying community agencies and resources available, service providers and other pertinent resources Engage in on-going coaching, problem-solving and facilitation with victims/clients to resolve immediate or recurring problems and barriers to receiving and/or participating in services or programs, and monitions eligibility for services Perform crisis intervention as needed for victims/clients who have an immediate need for services due to unforeseen circumstances where their safety is in question Provide coordination of services across systems Build professional relationships and networks with community resources and service providers across systems for the populations served Facilitate access to services with knowledge of eligibility and program requirements to ensure expedited and continued services and resources for victim/client to succeed Comply with the Colorado Victim Rights Act Explain victim compensation funds and restitution options available to victims Maintain and update files by recording client contacts to ensure that federal, state, and local requirements are met What You'll Bring We are looking for a team player who is detail-oriented and wants to be a part of a team of professionals whose primary focus is support for victims whose cases have been adjudicated. You must be self- motivated, very dependable and be able to build rapport with individuals of all ages, income levels, races, and identities. The candidate should thrive in a fast-paced environment that is constantly changing as crises and cases evolve; be able to effectively communicate with victims, advocates, attorneys, and other staff members; and possess the ability to multi-task, prioritize, and work effectively from both home and office settings. Our ideal candidate will also have the following: Knowledge of community resources sufficient to be able to provide efficient and effective linkage to them Excellent communication skills including knowledge of active listening, feedback, empathy, and validation. Skill in interviewing techniques sufficient to be able to interview clients to obtain and verify information Knowledge of trauma-informed care and victim-centered advocacy Strong critical thinking and problem-solving skills Ability to bridge information and communication gaps between clients and service providers Knowledge of the criminal justice system and its procedures sufficient to be able to assist and guide victims through the investigation and judicial process Bilingual Spanish speakers preferred, but not required Required Minimum Qualifications We realize your time is valuable, so please do not apply if you do not have at least the following required minimum qualifications: Education Requirement: Bachelor's Degree in Human Services, Criminal Justice, or related field Experience Requirement: Four (4) years of paid or volunteer human services experience providing casework, case management or trauma services to the victims of violent or nonviolent crimes Education and Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education Additional appropriate education may be substituted for the minimum experience requirements Required Documents To be considered for this position, please include the following on your job application (upload the multiple attachment(s) to the Resume/CV section on the My Experience tab): Resume - required Cover Letter - required Application Deadline This position is expected to stay open until Tuesday, September 23, 2025. Please submit your application as soon as possible and no later than September 23, 2025 at 11:59PM to ensure consideration. About Everything Else Job Profile CS3393 Victim Advocate II To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $27.24 - $42.22 Target Pay Based on education and experience Agency Denver County Court Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #SeeYourselfHere