Platform Specialist

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey! OVERVIEW: The Platform Specialist will handle unique or complex transactions on various eCommerce sites (Amazon, Walmart, Ebay, etc). This role is an established and productive individual contributor responsible for processing customer transactions and/or updating, correcting, altering transactions, and solving problems for customers as requested. The primary focus of this role is to address eCommerce Marketplace inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members requests. Understands Ingram Micro's processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and Customer Service duties. You interact with customers and other associates in Ingram Micro solving problems, working towards solutions to prevent the same problems from arising in the future. KEY RESPONSIBILITIES: Working directly with end users via message boards, phone and email responding to requests and solving problems Maintains data integrity. Optimize business processes. Identifies opportunities to increase efficiency, accuracy, and build customer satisfaction. Always trying to see the "big picture" in every task. Works closely with Sales, Operations and Engineering working towards constant improvement and efficiency of processes. Generate data quality reports and provide metrics allowing management to identify trends, problems and successes. General support for the team KNOWLEDGE AND SKILLS: Knowledge of professional, effective communication techniques and customer care. Understanding of Ingram Micro programs, services, and products. Skilled in personal computing including Microsoft programs such as Outlook and Excel. Strong organizational skills. Ability to work as a team member. Analyze data to provide meaningful insights and trends. Able to prioritize and operate with urgency and results oriented. REQUIREMENTS: Two-year college degree or equivalent experience or minimum 3-year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level. The typical base pay range for this role across the U.S. is USD $48,200.00 - $77,100.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. Its a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check. Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. With us, youll make technology happen in surprising ways. Itll be a fun journey! Learn more at http://careers.ingrammicro.com Click Introduce Yourself above to join our talent network! Its no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micros contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. Whats in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something youre unlikely to find anywhere else. Lets shape tomorrow.