Dealership: L0397 Driveway Home Office Customer Dispatch Coordinator Location: Medford, OR (On-site) Schedule: Tuesday - Saturday, 8:00am PST - 5:00pm PST Compensation: $22/hr plus bonus opportunity Driveway is where car buying and selling meets conveniencewith no haggling, no pressure, and no leaving your couch. Were the digital retail arm of Lithia & Driveway (LAD) and were on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. Were big on innovation, big on people, and always driving forward. Come ride with us! Position Overview: The Dispatch/Delivery Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments. What Youll Do: Coordinates deliveries between Driveway customers and fulfillment centers Responsible for setting appointment time and status in Scheduling, CRM and TMS program Keeps customer informed on delivery status Follows up with customer post-delivery to ensure complete satisfaction Escalates post-delivery customer concerns to appropriate department Responsible for pre-delivery vehicle readiness between selling location and fulfillment center What Youll Bring: Strong attention to detail Excellent communication skills Time management and organizational skills Well-developed computer skills including Excel, Word and PowerPoint required Understands the complexity of online retail We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
