Supv Patient Access

SUMMARY: The Ambulatory Patient Access Supervisor reports to the Ambulatory Patient Access Manager. Responsible for the supervision of patient access activities including integrated and seamless scheduling and pre-registration/registration of patients for future services, organizing and directing the non-clinical operations of the ambulatory call center and referral departments. Ensures the smooth and efficient operations of the Ambulatory Department within the framework of Brown University Health's Quality Priorities to provide high quality care, excellent customer service that promotes positive patient experiences. Brown University Health employees are expected to successfully role model the organizations values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES: Supervises assigned staff. Interviews prospective employees and recommends selection. Schedules, trains, assigns work to, assess employee performance, assists in the completion of performance evaluations and recommends salary adjustments, where appropriate. Counsels employees and recommends corrective action. Prepares daily work schedules; assuring adequate coverage at all times; adjust schedules as necessary as result of anticipated/emergent staff shortages. Recommends changes to staffing levels as appropriate. Assists in creating employee graphs. Ensures staff is properly trained in all functions, including development and maintenance of effective customer relations and maintenance of patient confidentiality. Assists with the development, planning and directing the efforts to improve efficiency and effectiveness to achieve goals for financial performance, quality and regulatory adherence. Works collaboratively with Ambulatory Patient Access Manager and the Director, Medical Director and others to enhance patient safety and reduce unintended adverse patient outcomes and client dissatisfaction. Promotes opportunities for teamwork among all supervisors and staff. Promotes employees' participation in problem-solving and decision-making in matters affecting them. Monitors effectiveness of practice operations; recommends changes for approval; implements approved changes as appropriate. Assists in creating and updating policies on an as needed basis. Ensures the appropriateness and timeliness of all practice activities, including, but not limited to, scheduling, template build, accurate insurance documentation, referrals, verification's and authorizations. Provides for the maintenance and repair of the division's equipment, request service as appropriate and within level of authority. Investigates reasons for delays; informs others of causes. Distributes inventories as appropriate; ensures proper storage of same. Ensures all activities meet or exceed customer expectations. Develops, maintains and enhances relationships with others within and outside the practices, including practice staff, patients and families, vendors and others within Brown University Health and outside of Brown University Health. Demonstrates understanding of job description, performance expectations and competency assessment plan. Participates in or leads various teams related to quality improvement as necessary. Active participant in practice-related meetings of relevant clinical departments. Prepares materials for those meetings as requested. Oversees the referral process and assists with quality control issues or concerns. May periodically perform the work of staff on an as needed basis and to ensure the smooth Performs other work as assigned. MINIMUM QUALIFICATIONS: Bachelor's degree in business or related field or any combination of education and experience that would provide the required knowledge, skills, and abilities. Must have a thorough knowledge of outpatient care services, referral process, and insurance verification. Highly developed skills using personal computer tools including computerized healthcare information system, word processing, spreadsheets and presentation applications. Strong managerial skills, including coaching and mentoring. EXPERIENCE: Five years overall experience which includes comprehensive experience with in-depth knowledge of outpatient services, customer services, and registration process, preferably gained in a similarly large and complex healthcare organization .At least three years previous supervisory experience. WORK ENVIRONMENT AND PHYSICAL REOUIREMENTS: Work is performed in a typical medical office setting requiring extensive sitting, standing and walking. INDEPENDENT ACTION: Functions independently within established guidelines. Works in collaboration with department director/physicians. SUPERVISORY RESPONSIBILITY: Supervisory responsibility for up to 40 FTEs. Pay Range: $53,060.80-$87,547.20 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: M-F 8:30AM-5:00PM Work Shift: Day Daily Hours: 8 hours Driving Required: No As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nations first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the states largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission