Account Manager

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.coms international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. Youll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, youll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. About The Team Youll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. Job Details Job Title: Account Manager Location: Fontana, CA Annual Base: $70,304 - $100,000 + Annual Bonus Job Type: Full-Time What You'll Do Operational Quality Monitoring: Conduct daily monitoring of project performance metrics, identify anomalies, and perform root cause analysis. Drive rapid resolution of operational issues to ensure customer KPIs are met and enhance the end-to-end service experience. Customer Relationship Management: Conduct regular client visits and needs assessments to deepen relationships. Build and maintain trust by resolving logistics challenges, boosting satisfaction, and increasing share of wallet. Process Optimization & Innovation: Leverage operational data and business scenarios to design lean management frameworks. Spearhead cross-departmental process improvements and product iterations to mitigate risks and elevate efficiency. Revenue Growth & Opportunity Conversion: Track revenue performance, diagnose shortfalls, and implement corrective actions. Identify latent client needs to drive new business initiatives and revenue expansion. Cross-Functional Collaboration: Coordinate internal and external resources across operations, sales, and product teams. Rapidly address client requirements and standardize complex supply chain solutions. About You Bachelors degree in Business, Supply Chain, Logistics, or a related field preferred 3-5+ years of experience in account management, logistics, supply chain, or operations roles Strong understanding of end-to-end supply chain or logistics operations preferred Proven ability to manage client relationships and drive customer satisfaction Strong analytical skills with the ability to interpret data and identify business opportunities Experience working in fast-paced, high-growth environments preferred Bilingual in English and Mandarin Chinese preferred At JINGDONG Logistics, were committed to building a diverse and inclusive workplace where everyone can thrive. Were proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer. Our growth is creating great opportunities! About JD.com JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is Chinas largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers. Our International Business We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.