Library Specialist I

Job TitleLibrary Specialist I Agency Texas A&M University Department Libraries Proposed Minimum Salary$15.85 hourly Job LocationCollege Station, Texas Job TypeStaff Job Description A Glimpse of the Job The Library Specialist I role offers an opportunity to support a welcoming, servicefocused environment by providing highquality patron support at the Library Service Desks during weekday daytime hours (MondayFriday, 8:00 a.m.5:00 p.m.). The Library Specialist I role requires good interpersonal skills, reliable attendance, and excellent communication and customer service skills. This position also calls for someone who is detailoriented and comfortable using spreadsheets as part of daily workflows. The Library Specialist also supports Tech Bar services by processing late, nonreturned, and damaged equipment by updating patron records to reflect late fees, replacement charges, or damagerelated costs in accordance with established procedures. This position plays an important part in maintaining smooth daily operations and ensuring a positive experience for all library users. Salary: $15.85/hourly Cover Letter/Resume: A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section. Other Requirements and Factors: Must be able to work Monday through Friday, 8 am to 5 pm. Must be able to adjust schedule on an occasional basis to help cover during extended hours or in the event of an emergency. Must be able to work early evenings and days during periods between academic semesters. Responsibilities Desk Operations - Provides basic front desk service coverage at designated Library Service Desks during assigned hours. Assists users with accessing library resources, including the online catalog, Tech Bar items, research guides, physical collections, and electronic databases. Uses the library system to charge and discharge materials and explain relevant library and Tech Bar policies, procedures, and resource availability. Conducts basic information interviews to help patrons understand library systems and provide clear directional assistance. Delivers effective referrals to supervisors, librarians, or other service points when appropriate. Demonstrates basic conflict resolution skills with users and support student employees during difficult or confrontational situations. Assists with reservations, walkup inquiries, locating materials, processing new items, and answering questions related to overdue fines, fees, and billing. Late Return Processing and Tech Bar Support - Assists with processing, organizing, and daily operations of Tech Bar equipment, including new, existing, and damaged items. Performs the processing and documentation of late, non-returned, and/or damaged Tech Bar equipment. Updates patron records to reflect applicable fees in accordance with established procedures. Ensures accurate tracking of return times, associated charges, and equipment status within the system. Service Desk Backup - Provides desk coverage and support for Library service point locations across campus as needed. Assist with coverage during staff shortages and during special hours, including extended hours for finals or other highdemand periods. Emergency Response - Responds promptly to security or fire alarms and other building emergencies, taking appropriate action to ensure safety. Facilitates safe evacuation procedures and implements the administrative Call Tree when needed. Conducts postevent department checks to confirm safety and operational readiness. Serves as a point of contact during crises and coordinate with appropriate authorities as appropriate. Qualifications Required Education and Experience: High school diploma or equivalent combination of education and experience. One year of related library, customer service or office experience. A Well-Qualified Candidate Will Also Possess: Prior experience in an academic library. Prior experience with audio/visual equipment. Ability to multitask and work cooperatively with others. Knowledge of email, word processing, spreadsheet applications and internet searches. Good interpersonal skills. Reliable attendance. Excellent communication and customer service skills. Why Texas A&M University? Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents& livedexperiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. TheLibrariesare the indispensable hub of discovery, learning and creativity with the teaching and research that goes on in the colleges and academic departments. We offer rich and extraordinary collections at the University Libraries. TheLibrariesresources and services enable and support the University missions of teaching, research, and service. Learn more about our various libraries athttps://library.tamu.edu We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.Amenities associated with a major university, such as sporting and cultural events,state-of-the-artrecreation facilities, the Bush Library and Museum, and much more await you.Experience all that a big city has to offer but with reasonable cost-of-living and no long commutes. Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums 12-15 days of annual paid holidays Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month Automatic enrollment in theTeacher Retirement System of Texas Health and Wellness: Free exercise programs and release time Professional Development: All employees have access to freeLinkedIn Learningtraining, webinars, and limited financial support to attend conferences, workshops, and more Educational release time and tuition assistancefor completing a degree while a Texas A&M employee Living Well, a program at Texas A&M that has been built by employees, for employees All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff. The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special. From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here! Equal Opportunity/Veterans/Disability Employer. If you need assistance in applying for this job, please contact (979) 845-5154. Useful Links: Benefit Programs Retirement Employee Discount Program Flexible Spending Accounts University Holidays Legal Statements New Employee Onboarding Prospective Employees Safety and Security Notices Training and Development USERRA Nondiscrimination Notice