Technician II, Service

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Main Purpose of the Role This position is responsible for performing root-cause analysis and upgrades on high quality medical device hardware and systems. This position includes detailed assembly and testing of various electronic components and finished devices. Main Responsibilities Process Return Material Authorization (RMA) receiving equipment into the Service Depot. Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports. Complete all necessary service documentation required for returned product. Assist in maintaining organization within the Service Depot. Maintain inventory levels and provide inventory counts when required. Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product. Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements. Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Experience: Physical ability to lift 30 pounds overhead Mechanical assembly, able to work with tools Exceptional troubleshooting ability Soldering skills Fiber optic splicing a plus PC experience a must Previous experience in a medical device company preferred Good organizational and follow-up skills Ability to interface with multiple groups in the organization to resolve service issues. Overall positive and optimistic attitude. Technical writing skills are a plus Works well independently Experience working in a broader enterprise/cross-division business unit model preferred. Ability to work in a highly matrixed and geographically diverse business environment. Ability to work within a team and as an individual contributor in a fast-paced, changing environment. Ability to leverage and/or engage others to accomplish projects. Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization. Multitasks, prioritizes and meets deadlines in timely manner. Strong organizational and follow-up skills, as well as attention to detail. Ability to maintain regular and predictable attendance. Occasional overtime is a requirement of this position. Education Associates Degree (± 13 years) OR an equivalent combination of education and work experience Technical Diploma (± 12 years0 OR an equivalent combination of education and work experience The base pay for this position is $22.05 $44.15/hour In specific locations, the pay range may vary from the range posted. JOB FAMILY: Field Services DIVISION: CRM Cardiac Rhythm Management LOCATION: United States > Sylmar : 13150 Telfair Avenue ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Yes SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions across the spectrum of health, around the world, for all stages of life. Whether its next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of lifes greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter