Customer Service Representative

Pacific Disposal, a Waste Connections company, is looking for a Customer Service Representative to join the team in Lacey, WA! M-F, 8-4:30pm. Pay starts at $22-23/HR (depending on experience) with regular wage increases. Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team! DUTIES AND RESPONSIBILITIES: Collaborate with other departments to resolve customer disputes efficiently while developing proficiency in proprietary operational systems. Conduct customer interviews and input relevant information into company databases, handling inquiries in person and via phone regarding service orders, installations, disconnections, or changes. Prepare and complete service-related documentation, including contract forms, service charges, deposits, change-of-address records, and discontinuation orders. Utilize software applications effectively, with proficiency in Microsoft Word and Excel. Provide exceptional customer service that fosters positive relationships and supports company reputation. Communicate with customers and team members to identify service needs and resolve issues or complaints promptly and professionally. Thrive in a fast-paced, high-volume call environment, promoting and upselling additional services when appropriate. Provide reception coverage as needed. WORKING CONDITIONS AND PHYSICAL DEMANDS: Work is performed in a clean, well-lit, ventilated office environment. Customer Service Representatives (CSRs) are typically assigned individual workstations equipped with a computer, phone, and headset. The role may involve repetitive tasks and managing back-to-back calls in a high-stress, noisy environment while maintaining service excellence. Some calls may be monitored for quality assurance. Prolonged periods of sitting, computer use, and screen time are common. MINIMUM JOB REQUIREMENTS: High school diploma or equivalent preferred. Minimum of 2 years experience in a customer service role. Proficiency in Microsoft Word, Excel, and email systems; strong typing and 10-key skills required. Excellent organizational, written, and verbal communication skills. Strong problem-solving and analytical abilities, including data collection, reporting, and solution development. To be considered for any of our current openings, you must complete an application at www.careers.wasteconnections.com. Once you select your position of interest, you will find application information and additional instructions. We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future." A link to our benefits overview can be found here: https://careers.wasteconnections.com/us/en/benefits Waste Connections is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. Youll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LETS REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and youll quickly discover that great opportunities are all around you. At Waste Connections, youll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and youll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.