Supervisor, Student Services

Job Profile Summary Under the leadership of the Associate Dean of Student Services, this position implements the vision of the campus as it relates to admissions and registration and/or academic advising. The Supervisor, Student Services provides daily supervision of the full-time and part-time clerical staff and admissions officers ensuring quality customer service to students. This position also manages projects and activities related to the daily operations of each of the above departments. Along with the associate dean of student services, the Supervisor facilitates the implementation of policies and procedures related to the office of Admissions and Registration and/or Academic Advising. This position is responsible for the department in the absence of the associate dean. Minimum Education: Bachelor's Degree required. Minimum Experience/Training: Five years Admissions/ Registration experience and/or academic advising experience, preferably in a community college setting. Three years supervisory or lead experience required. Essential Functions: Other - 5%: Plans and coordinates complex administrative assignments and special projects within and/or across operating units; gathers, organizes, and assesses information, and develops and prepares recommendations (i.e. develops and maintains transcript resource notebook as well as an immigration resource). Daily - 10%: Oversees the supervision of assigned personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Monthly - 5%: Assists in developing and implementing polices/procedures related to admissions and registration and/or academic advising. Daily - 5%: Serves as administrative liaison and coordinates interaction between department operating units, other college departments and programs, and/or external agencies, as appropriate. Daily - 10%: Works with students and resolves student admissions, registration and academic advising discrepancies. Daily - 20%: Researches information as necessary to respond to inquiries or address specific applicant/student issues. Weekly - 5%: Oversees records management of both permanent and nonpermanent records. Daily - 25%: Performs administrative duties in the management of day to day operations, (i.e. purchasing, staff scheduling, supervision of staff.) Ensures functionality of office equipment. Daily - 5%: Serves as a liaison between the various departments in student services in order to improve services across the division. Other - 5%: Acts as lead staff in the absence of the Associate Dean. Other - 5%: Performs all duties as assigned. Knowledge, Skills and Abilities: Knowledge of technology used in educational programs and services, including to but not limited to student information system and web-based information systems. Models inclusive excellence through specific actions that support the College's mission in the recruitment, hiring, and retention of talented staff. In-depth knowledge and hands on expertise in area of specialization and related areas of the College, and pertinent interdependencies General understanding of the external environment and how it affects academia in general Strong knowledge of College structure, policies and practices, and the impact on own area Proven expertise in executing operational plans, managing projects and/or programs, budgeting, cost control and delivery of results In-depth managerial and team building skills, and demonstrated ability to motivate and empower direct and indirect reports to achieve area priorities Ability to partner with others across the College and externally to exchange information, collaborate on projects, share resources, etc. May require negotiation skills and ability to reach mutual points of agreement and benefit among peers and colleagues Advanced level technical skills for functional area required Our Culture - At Broward College our leaders embody a culture of competence, care, character, composure and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience and fair, thoughtful decision-making, all while upholding the values of integrity, transparency and honesty. Broward College offers an exceptional benefits package, including, but not limited to: Affordable High Quality Healthcare Insurance (Medical, Dental & Vision) Retirement Options Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan Wellness Program Vacation/Paid Time Off Winter and Spring Break Off Paid Parental Leave Tuition Assistance and Tuition Reimbursement are available to employees and family members Job Title Supervisor, Student Services Position Number P0022118 Job Status Full time Regular Department South Student Services Admissions Location South Campus Pay Grade 813 Salary $56,160 - $64,584 (Salary commensurate with education and experience) Work Shift Second Shift Work Schedule Monday Friday/Weekends/Varies Hours Per Week 40 Posting End Date Open Until Filled Comments To be considered for this position, a completed online employment application along with a resume and unofficial transcript(s) are required. Designated Essential Personnel No FLSA Status Exempt Position Classification Professional Technical Staff (PTS) Special Instructions to Applicant: For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to jobs@broward.edu or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to. Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date. **Please note that multiple documents can be uploaded in the Resume/CV/Transcript/License/Certification section of the application** Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf. Employment is contingent upon successful completion of the required background screening process. Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes. Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the colleges non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at nanders1@broward.edu. Disclaimer The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities. Broward College is a nationally ranked institution of higher education in Broward County, Florida, providing residents and non-residents with access to high-quality, affordable education. Broward College is the largest institution of higher education in Broward County, serving more than 51,000 students annually, Broward College provides students with certificate programs, two-year university-transfer degrees, two-year career degrees, and baccalaureate degrees in selected programs. The Colleges mission is to provide high-quality educational programs and services that are affordable and accessible to our community of learners. Together, we are working to make Broward College the number one destination for academic excellence. With more than 4,000 colleagues, Broward College serves as a critical economic engine for Broward County, generating more than 1.7 billion in economic impact for Broward County, and driving opportunities for economic mobility for all of Broward County. Broward College has been repeatedly recognized as one of the top 10 community colleges in America by several national organizations including the Aspen Institute. The College continues to receive recognition for its transformational work to improve institutional culture and care for its employees as recognized by the College and University Professional Association for Human Resources (CUPA-HR) National HR Excellence Award. As an equal access and employment opportunity institution, Broward College is committed to the success of our students, faculty, and staff while strengthening our local and global communities. Broward College is an equal opportunity employer. The College strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. We do not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation, or any other legally protected characteristic. At Broward College, we offer an exceptional benefits package, including, but not limited to: Affordable High Quality Healthcare Insurance (Medical, Dental & Vision) Retirement Options Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan Wellness Program Vacation/Paid Time Off Winter and Spring Break Off Paid Parental Leave Tuition Assistance and Tuition Reimbursement are available to employees and family members For inquiries regarding Title IX and the colleges non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Recruitment Office at 954-201-7449.