Operations Support Representative

Operations Support Representative (Health Insurance) Ritter Insurance Marketing Harrisburg, PA About Ritter Insurance Marketing Ritter Insurance Marketing, an Integrity company, is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents. Job Summary The successful candidate will be responsible for customer service particularly regarding backend customer support. Primary Responsibilities: Assumes responsibility for agent support. Provides customer service to agents via phone, email and in person as necessary. Follows up on Service Requests (SRs) as needed to track and handle agent issues. Communicates with carriers to resolve agent issues. Provides full circle customer service to verify agent issues are properly and thoroughly addressed. Researches agents statuses with carriers. Navigates reports in Microsoft Excel Assists in updating RAMS with certification/onboarding report information. Assist agents with ordering supplies. Assumes responsibility for various cross-training assignments. Assists with processing contracting and licensing as necessary. Assists with additional agent support as necessary. Assists with New Business when necessary Assumes responsibility for training new hires, temporary employees, and cross-training current staff as needed. Assumes responsibility for miscellaneous duties as assigned by supervisor. Primary Skills & Requirements: High School Diploma or equivalent. Basic understanding of insurance and agent relationship is preferred. Intermediate-level working knowledge of Microsoft Excel. One year customer service experience / data entry experience. Proficient with Microsoft Office. Good communication skills, especially over the phone. Ability to multitask. Good computer and typing skills. Good customer service skills. Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone. Positive attitude, ability to take directions, and ability to work well with others. The general pay scale for this open position is between $17-$18 per hour. Pay for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidates experience, skill set, education level, and/or location. Benefits Available Medical/Dental/Vision Insurance 401(k) Retirement Plan Paid Holidays PTO Community Service PTO FSA/HSA Life Insurance Short-Term and Long-Term Disability About Integrity Integrity is one of the nations leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company youll love, and well love you back. Were proud of the work we do and the culture weve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are in person, over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. Based in Harrisburg, PA, Ritter Insurance Marketing is a team of dedicated, hardworking, and fun individuals who are experts in the Senior Life and Health Insurance markets. Over the past few years, we've expanded rapidly, extending our services and products into all 50 states and opening up several satellite offices across the nation. And in the last decade we have increased from five employees to more than 250 employees, and we continue to experience substantial growth each year. At Ritter, we're passionate about providing the highest-quality services and support for our agents while continuing to offer them the newest technology and most up-to-date training to cultivate their businesses. Named one of the Best Places to Work in PA each year from 2014 through 2020 and we pride ourselves on offering our staff many great incentives, including training and development opportunities, the potential for career advancement, a positive work/life balance, and superior benefits for employees and their families. Medical insurance offered starting 1st of the month following date of hire. Employer pays majority of employee-only coverage premiums Dental and vision insurance offered starting 1st of the month following date of hire. Employer pays 100% of employee-only coverage premiums Short-term and long-term disability insurance are paid 100% by Integrity Life and AD&D insurance are paid 100% by Integrity Voluntary life and AD&D insurance for employee, spouse, and children are available 401K plan with company match Standard hours are Monday to Thursday from 8:00am - 4:30pm and Friday from 8:00am - 1:00pm. Full Fridays are required during our busy season as needed Hybrid schedule offering two work-from-home days each week 11 paid holidays Casual dress code