Bilingual Outreach Case Coordinator I

About Our Job What We Offer The City and County of Denver offers a competitive salary commensurate with experience and education. The starting pay range is $23.89 to $28.00 per hour based on your experience. We also offer generous benefits for full-time employees which include but is not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 132 hours of PTO earned within first year 11 Paid Holidays per year, plus 1 personal holiday, and 8 hours of Denver Good Deeds volunteer time Education Refund Program (ERP) - a chance for the city to support your continued learning and career growth by investing in your future with the city Care Bank 8 weeks of Paid Family Leave (after the probation period is passed) Free RTD Eco Pass Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule In this position you will work on site at the Office of the Municipal Public Defender, at: 710 W Colfax, Denver CO 80204. This position will be 100% onsite from 8:00AM 4:00PM with flexible work hours as needed. Who We Are The Office of the Municipal Public Defender (OMPD) is a comprehensive, holistic public defender office that is client-centered, independent, and innovative in the representation of defendants who face jail time for municipal ordinance violations and traffic offenses, and municipal youth offenses. Many of our clients live with mental health conditions, substance use disorders, and traumatic brain injuries and over half are experiencing homelessness or housing instability. OMPDs Client Support Team (CST) consists of four Peer Support Specialists, a Behavioral Health Navigator, and a Bilingual Outreach Case Coordinator who work alongside attorneys in court daily, create re-entry plans with clients in jail, and connect clients with resources like shelter/housing, benefit enrollment, behavioral health treatment, and more. The CST division serves as part of the defense team and are bound by the Colorado Rules of Professional Conduct including rules regarding attorney-client privilege and client confidentiality. What You'll Do OMPD is seeking a Bilingual Outreach Case Coordinator I to provide case management services and resource navigation to the individuals OMPD represents in both Spanish and English. Job duties and responsibilities of this position include, but are not limited to the following: Provide ongoing case management to clients to assist individuals in connecting to culturally and linguistically relevant behavioral health services, shelter, reentry services, benefit enrollment, other desired resources and services in both Spanish and English Assess clients current resource/service connections, strengths, and current needs to determine both appropriate services and/or programs and eligibility for services Develop solutions with clients to resolve immediate or recurring problems and barriers to receiving and/or participating in services or programs Work in close partnership with attorneys, administrative staff, and other Client Support Team staff as part of a holistic defense team Support the defense team by being present regularly at court, specialty dockets, and at OMPDs office for on-demand, in-person client support Delivers outreach and case management services in Spanish and English, interprets as needed for OMPD staff, and translates outreach/resource materials into Spanish Visit clients in Denver jails, partners with clients to create reentry plans, and connect clients to services and treatment to support their transition into the community Monitor and track client participation, follows up on any problems or issues that arise, and coordinates immediate support services such as transportation assistance, clothing and hygiene needs, food, and other services Complete all required documentation. Gathers and maintains data for defense team communication and reporting requirements including documenting client progress, client interactions, and updating case records Build professional relationships and networks with community resources, service providers to increase access to timely, relevant service/resource connections for OMPD clients Other duties as needed and assigned In order to be successful in this role we are looking for someone who is fluent in Spanish and English. Please note that if you are selected to move forward your interview will be conducted in Spanish and English. If hired you may also receive a Bilingual Stipend. In order to receive your stipend you must successfully pass a Spanish verbal test. About You Research shows women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click apply for that reason, we encourage you to apply. Our ideal candidate will have: Bilingual in English and Spanish Knowledge and experience with the Denver Criminal Justice system, court processes, public defense including the role of the defense council One to three years of experience delivering case management services in both English and Spanish in a legal, human services, or related setting Knowledge of Denver metro resources, social services, and behavioral health treatment and supports. Experience navigating complex systems and services Experience with, and ability to work and communicate effectively both written and verbally, within a multidisciplinary team Passion for and experience working with people experiencing marginalization, including people who use substances, people living with mental health challenges, and people experiencing homelessness High level of organizational skills and ability to autonomously determine necessary tasks and complete work Demonstrated commitment to justice, equity, diversity, accessibility, and inclusion and language access Skill in engagement techniques sufficient to be able to obtain and verify information with clients Proficient in Microsoft Office applications and data entry experience Required Minimum Qualifications We realize your time is valuable, so please do not apply if you do not have at least the following required minimum qualifications: Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: One (1) year of experience supporting human services, social services, and/or public health programs. Additional appropriate education may be substituted for the minimum experience requirement. Required Documents To be considered for this position, please include the following on your job application (upload the multiple attachment(s) to the Resume/CV section on the My Experience tab): Up-to-date resume (Required) Cover Letter (Required) Application Deadline This position is expected to stay open until Wednesday, July 29, 2026. Please submit your application as soon as possible and no later than July 29, 2026 date at 11:59PM. About Everything Else Job Profile CS2668 Outreach Case Coordinator I To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $23.89 - $35.84 Target Pay $23.89 - $28.00/hourly, based on education and experience Agency Office of Municipal Public Defender Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.