Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Program Coordinator I (S) Position Number 60031405 Grade NC08 About Us Its the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work This position is located in the Raleigh IRP office. This position provides customer -friendly, courteous, and informative services to the public and IRP customers, this position assists with customer facing IRP customers, completing the correct documents needed for opening new accounts and renewals. This position assists IRP customers with supplements, updating insurance, turning in license plates, collecting forms and payments for 2290s (Federal Heavy Vehicle Use Tax), confirming payments, collecting payments for yearly renewals, For Hires and Supplements. Updating name changes for individuals and for business entities and transferring plates and/or title work. This position reviews City, State and Federal documents. This position explains the mandatory requirements for proof of residency requirements to customers. This position reviews fraudulent or altered materials. This position contacts utility companies to verify proof of residency. This position reviews lease agreements and insurance certificates to make sure that they are following IRP international requirements. This position responds to telephone and email inquiries from customers, insurance companies, the public and motor carrier authorities. This position processes incoming mail from customers and responds to renewal packets and submitted payments. This position reviews the websites of the North Carolina Secretary of State, Federal Motor Safety Administration and cross-referencing the USDOT and Motor Carrier numbers. This position requires responding to customer inquiries regarding Unified Carrier Registration (UCR) and International Fuel Tax Agreement (IFTA) and providing customers with contact information that they will need for said matters. This position maintains a detailed and accurate accounting of all checks, money order and credit/debit cards transactions. This position balances and reconciles a cash drawer at the end of every workday. This position conducts all title work and all other transactions pursuant to the Motor Vehicle General Statutes, DMV rules and regulations, and the Privacy Protection Act. This position receives and reviews in state and out of state finances packages that are utilized by IRP customers to purchase/lease motor vehicles. To perform the above-stated tasks and responsibilities, this position requires technical and administrative skills, and an extensive knowledge of the North Carolina General Statutes, policies and procedures, and regulations that govern the issuance of a North Carolina title, as well as other credentials. The program area for this position includes one or more of the following: working knowledge of the International Registration Plan Unit, experience working with vehicle title and registrations, DMV customer service experience, and/or experience applying and/or explaining Motor Vehicle General Statues and DMV rules and regulations. Knowledge Skills and Abilities/Management Preferences Salary Grade and Salary Range: NC08 $37,782- $66,120 Management prefers applicants with the following: Experience with Microsoft applications and/or mainframe databases. Experience in broad customer service dealing with a diverse clientele explaining information in detail as it relates to laws, rules, and regulations. Experience in analyzing, interpreting, and/or evaluating information or data. Experience reviewing information to determine compliance with applicable laws, rules or regulations to resolve a complex or special processing matter. Experience in balancing a cash drawer. Minimum Education and Experience Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelors degree from an appropriately accredited institution; or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Robin Scott Email: DOT-WorkdayJobRecruitment@ncdot.gov North Carolina State Government is one of the states largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. 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