Customer Account Manager

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us! Ontic offers a new lease on life for the aerospace and defense industry. Were dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal whether thats serving our customers, helping each other, or volunteering in our local community. Our team is looking for a Customer Account Manager for the OEM group to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC. To be considered for the Customer Account Manager, heres what youll need to bring with you: Bachelor's degree, preferred HS diploma or GED and 3+ years of relevant work experience Proficient with Microsoft Office Suite 1+ years of experience working in a cross-functional matrix organization As a Customer Account Manager, you will: Full-cycle manage a portfolio of customer relationships, maximizing customer satisfaction and delivering on sales plans Ensure a zero-incident workplace environment Review warranty requests Review and provide repair quotes to customers Communicate repair status with customers through written, verbal and in person mediums, including onsite visits and weekly customer calls Full cycle customer relationship Communicate customer WIP reports Manage backlog and ship/reschedule dates Support the execution of the AM Production Meeting Create backlog and arrears burn down plans Prioritize activities of multi-functional team, considering financial, OTD and TAT targets Review and respond to customer liquidated damages claims Work with internal stakeholders to formulate responses to customer support requests Maintain pre-approved levels of rotatable stock Our Benefits: Comprehensive medical insurance Competitive PTO Company 401K plan with up to 4% matched contribution Annual bonus program (varies by level and discretionary based on company and individual performance) Flexible working arrangements Paid volunteering opportunities Access to mental health champions across our sites Commitment to development Employee referral program Salary Range: $65,000-70,000/yr based on experience #LI-Onsite This position requires access to U.S. export-controlled information. EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran Compensation Pay Range $65,000-80,000/yr based on experience Please click here to review Ontic's California Consumer Privacy Act policy. Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This position must meet export control compliance requirements. To meet export control compliance requirements, a U.S. Person as defined by 22. C.F.R. §120.15 is required. U.S. Person includes U.S. Citizen, lawful permanent resident, asylee, or refugee. Ontic is a leading manufacturer to the worlds civil and military aircraft. By becoming the OEM to critical parts others originally developed, we provide continuity, availability and longevity to our customers fleets, supporting them for a lifetime of flight. Through our in-house manufacturing and engineering, MRO, spares, and AOG support, we ensure certified, safety-critical components remain available, compliant, and reliable across the full operational life of the aircraft we support. We use our expertise and experience to reduce supply chain risk, improve production outputs and deliver for our customers, so they can keep their aircraft flying now and in the future.