Partner Success Manager

At FNBO, our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success. Summary of the Job: FNBO has developed a Point-of-Sale Lending solution and is seeking individuals to manage partner relationships. We have a start-up mentality that is fast paced and nimble which is key to our success, and we want people like YOU who share a passion for building and growing a business. The POS Lending team is seeking a Partner Success Manager to effectively support and manage contractor partnerships. In this critical role you will act as a voice of the partner; listening, learning and advocating for the partners and their customers throughout the organization. This is a fast-paced job that is focused on superior customer service, reputation, and growth of our platform and products. Our ideal candidate has a strong customer service background with experience in account management for proven brands. About This Role: Responsibilities & Duties: Acts as the collaboration partner with our POS Lending Home Improvement partners to ensure they are supported, informed, and aligned to the direction of our product team. Partners with internal and external stakeholders to bring value-add solutions and ideas to support the mission of our partners and their financing needs. Communication around product delivery, marketing initiatives, and partnership opportunities and their key initiatives. Have a holistic view of the partner community and a deep understanding of the capabilities and solutions that will satisfy customers. Advise our product teams on the value and opportunities we have with our partners. Manage the partner contract, any SLAs, partner requirements, and renewal or termination process working with Legal and other internal teams. Expand engagement of current partnerships by supporting their needs, expanding relationships, and growing overall satisfaction. Create a strong alliance with other PSMs, Business Development and Account Executive, being an integral part of the deal and ongoing management of key partner relationships Work closely with the Product, Technology and Business teams to ensure partners deliver quality results for the organization and our customers. Ensure partner onboarding goes smoothly and stays on track including vendor management and monitoring. Work with internal team and partners to ensure training is completed prior to launch, and we maintain a log of new and terminated employees for ongoing training purposes. Monitor ongoing partner performance, managing partner coaching and additional training as required. Onsite visits with Partners, as appropriate, to further develop partner relationships. The Ideal Candidate for This Role: Basic Qualifications: Bachelors Degree, with 3+ years of relevant experience Experience in account management, business development, customer service, or partnerships Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations Strong presentation skills and comfort interacting with all levels of a partners organization. Outstanding organizational and project management skills, with attention to detail Demonstrated experience with business and financial acumen related to managing key customer relationships in a financial institution Mastery in PowerPoint and Excel Hybrid work arrangement, primarily onsite in home office Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $81,662.00-$134,741.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260480 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants. Grow Your Career with FNBO! For more than 165 years, our holding company - First National of Nebraska - has grown to nearly 5,000 employees with locations in nine states and $30 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. First National Bank of Omaha (FNBO) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here. Bilingual Careers Internships & Trainee Program FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. We strive to represent the communities in which we serve. Learn more here. FNBO endeavors to make our site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Solution One via either email or phone using the contact information below. Online (Primary Response Hours: M-F, 8a-5p Central) hrsolutionone@fnni.com Phone (Available: M-F, 10a-2p; Central) (855) 470-3777 (402) 602-3777