Lead Clinical Lab Assistant

SHIFT: Evening (United States of America) Seeking Breakthrough Makers Childrens Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric careand your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview This role, in conjunction with the Supervisor and Manager, is responsible for the daily shift operation of Phlebotomy and/or Central Lab Services. Directs daily workflow including work assignments and scheduling. Ensures that the procedures are performed according to section protocol. Provides leadership and technical expertise in Phlebotomy and Central Lab Services and performs routine work as workload requires. Is a CHOP ICARE and Service Standard champion. This role is approximately 50% leadership and 50% bench work. What you will do Leadership Roles and Responsibilities Direct, supervise, and evaluate work activities of Phlebotomy and Central Lab Services staff. Establish work schedules and assignments for staff to ensure appropriate shift coverage. Enforce all laboratory policies and safety guidelines including evacuation procedures. In partnership with the Phlebotomy or Central Lab Supervisor, handle performance evaluations, personnel disciplinary action, and hiring when required. Conduct daily staff huddles. Update Phlebotomy or Central Lab Supervisor with problems or concerns. Ensure laboratory is sufficiently stocked with supplies and equipment is in proper working order. Actively coordinate with Phlebotomy and Central Lab Services management for all shifts. Provides performance management for staff. Quality Assurance Act as a primary contact for Care Providers, Laboratory Sections, Client Services, and Couriers. Institute computer/tube system downtime procedures and communications. Ensure that procedures and methods are performed as defined. Provide problem resolution and communication for sample handling, split specimens, specimen retrieval, lost specimens, and specimen requests. Ensure equipment maintenance is completed and documented. Track and follow up on any unresolved specimen issues. Actively initiate and participate in intra- and inter- departmental process improvements Training Oversee technical, CHOP ICARE and Service Standards, and safety training for new employees. Provide employee retraining and documentation for errors. Coordinate with departmental leadership to ensure all employees have valid competency documentation. Coordinate Phlebotomy and Central Lab Services training for other departments. Provide detailed knowledge of specimen collection, specimen processing, send-outs, and specimen handling to Care Providers and Laboratory Sections. Create and update job aids to provide collection, process, and/or handling education for departmental staff as well as Care Providers and Laboratory Sections as needed. Phlebotomy and Processing Active in specimen collection and processing specimens for both internal laboratories and send-out reference laboratories. Assist Phlebotomy and Central Lab Services Supervisors in writing and updating procedures. Other duties as assigned by Phlebotomy and Central Lab Services leadership team Schedule Monday-Friday, 2:00pm-10:30pm This role may share weekend and holiday coverage on a rotating basis Education Qualifications High School Diploma / GED - Required Bachelor's Degree healthcare or related field - Preferred Experience Qualifications At least one (1) year clinical lab experience in a pediatric institution - Required At least three (3) years clinical laboratory experience - Preferred Professional leadership experience - Preferred Skills and Abilities Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security, clerical, education and training, economics and accounting, personnel and human resources, administration and management Technology skills: electronic mail software, medical software, Microsoft Office suite, organizational software, document management software Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgement and decision making, service orientation, social perceptiveness, instructing, persuasion, management of personnel resources, systems evaluation, negotiation, operations analysis, management of financial resources, learning strategies, management of material resources Abilities: oral expression, near vision, problem sensitivity, oral comprehension, written comprehension, deductive reasoning, inductive reasoning, speech clarity, speech recognition, written expression, information ordering, category flexibility, fluency of ideas, originality Licenses and Certifications Medical Laboratory Technician (MLT) - The American Society for Clinical Pathology (ASCP) - upon hire - Preferred To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE: $29.50 - $37.61 Hourly Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. ------------------- At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits. Children's Hospital of Philadelphia (CHOP) is the nation's first hospital devoted exclusively to the care of children. Since our start in 1855, CHOP has been the birthplace for countless breakthroughs and dramatic firsts in pediatric medicine. Built on a foundation of delivering safe, high-quality, family-centered care, the Hospital has fostered medical discoveries and innovations that have improved pediatric healthcare and saved countless childrens lives. Today, families facing complex conditions come to CHOP from all over the world, and our compassionate care and innovation has repeatedly earned us a spot on the U.S. News & World Report's Honor Roll of the nation's best children's hospitals.