SNAP to Success Administrative Support Assistant V

About Our Job With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The target hourly range for this position is $23.89 - $29.86. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days. What Youll Do AtDenver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. Economic Security Division Through our Economic Security Division, Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services programs and a network of community partnerships, Economic Resilience provides a holistic approach to service delivery to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage. The Economic Security Division is comprised of four program areas: SNAP to Success (Denvers name for Employment First), Child Care Assistance Program, and Colorado Works Workforce Development, and Child Support Services. The Economic Security Division is seeking an Administrative Support Assistant V (ASA V) to support the SNAP Employment & Training, called SNAP to Success, and Colorado Works Programs. The ASA V serves as an administrative lead worker for the Colorado Works Program, providing workflow coordination, work instruction, tracking and reporting data, and problem resolution, while supporting program operations across all programs through administrative functions. This role is a part of a team that is the initial point of contact for customers and internal partners, ensuring smooth, accurate, and traumainformed administrative operations. This position is aligned with the agencys Strategic Framework to support equity and access, connectivity and economic security of our customers and community partners. The candidate selected for this position will work with internal partners in Economic Security and DHS and will focus on the following areas: Lead Work & Workflow Coordination Apply Colorado Works Program regulations to ensure accurate and timely customer intake, workforce participation and program performance reporting Ensuring Colorado Works Program compliance, develop and modify work plans, methods, procedures, and work schedules to ensure adequate staff coverage and effective administrative workflow. Assign and distribute administrative work, review for accuracy and completeness, and provide recommendations for proper completion. Provide work instruction and assist staff with difficult or unusual assignments. Administrative & Program Support Serve on the team that is the initial point of contact for customers via phone, email, office locations, and community partner sites, using traumainformed customer service consistent with DHS values. Provide technical troubleshooting and systems support for staff using Colorado Benefits Management System (CBMS), Microsoft Teams, Outlook, SharePoint, and other agency platforms, ensuring smooth administrative workflow and accurate information management. Provide resource navigation and scheduling assistance to customers while maintaining clear boundaries aligned with administrative responsibilities. Perform outreach to internal DHS programs and community partners to share program information and support customer engagement, including orientation and employability training events. Utilize multiple information systems to input data; create, edit, and maintain reports; and compile or retrieve files and databases. Act as an informational resource for the work unit by evaluating and applying jobrelated information to support staff and resolve issues. Resolve operational problems and questions and recommend consistent standards for ongoing problem resolution. Perform additional administrative duties as assigned. Any one position may not include all the duties listed. However, the allocation of positions will be determined by the time spent performing the essential duties listed above. What Youll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Exceptional customer service skills Proficiency with Colorado Benefits Management System (CBMS) for timely processing of Colorado Works application eligibility and/or workforce development Experience providing trauma-informed care and using a holistic approach to service delivery Ability to communicate effectively and persuasively in both oral and written format Comfortable with video and audio-conferencing systems including Microsoft Teams and data tracking systems Attention to detail and ability to multi-task Passion for and flexibility to work with diverse populations and partners throughout the Denver community Training and experience with Mental Health First Aid Required Minimum Qualifications Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate Experience Requirement Three (3) years of clerical experience which must include two (2) years of experience at the level of Administrative Support Assistant III Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements Application Deadline This position is expected to stay open until July 14th, 2026. Please submit your application as soon as possible and no later than July 14th at midnight to ensure consideration. About Everything Else Job Profile CC1507 Administrative Support Assistant V To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $23.89 - $35.84 Target Pay Although the full range is listed, our expected hiring range is between $23.89 - $29.86. Agency Denver Human Services Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.