Guest Experience Specialist - Beau Rivage

Biloxi, Mississippi The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Guest Experience Specialist, you are the voice of the guest and the champion of their journey. You will manage first-line communication by receiving, tracking, and responding to guest feedback with care and professionalism. In this role, you will collaborate closely with property leadership to identify service opportunities, support recovery efforts, and spot trends that help elevate the overall experience. Every interaction is an opportunity to turn moments into lasting impressions, all while upholding department and property standards. THE STARTING RATE: $18.43 an hour THE SCHEDULE: Day Shift | Monday - Friday 8:00am - 4:00pm 8:30am - 4:30pm 9:00am - 5:00pm A DAY IN THE LIFE Take full ownership of guest requests and concerns, resolving issues promptly with sound judgment and attention to detail Follow up on all interactions to ensure complete guest satisfaction Coordinate with appropriate departments to efficiently resolve guest needs and service opportunities Track and manage guest correspondence, maintaining accurate and confidential records Identify trends in guest feedback and provide insights and recommendations to leadership Create personalized experiences by anticipating the needs of returning guests Maintain up-to-date knowledge of property offerings, services, and local attractions to assist guests effectively Collaborate with team members and departments to promote a positive, service-driven environment THE IDEAL CANDIDATE: Holds a High School Diploma, GED, or equivalent Brings 2+ years of prior relevant experience Demonstrates strong communication, writing, and analytical skills Stays detail-oriented, proactive, and solution-focused when addressing guest concerns Uses technology with ease to manage reports, systems, and communications THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Health & Compensation Protection benefits Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10694-1 Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.