Samsung Repair Quality Data Analyst (Korean/English Bilingual)

Job Type: Regular Work Location: Plano, TX 75025 Overview: 2020 Companies has a full-time Data Analyst opportunity representing our client, Samsung Electronics America. The Data Analyst will support the entire Service/Repair Quality management team for Samsung, focusing on in-depth nationwide data, trends, and analysis for recommendations and improvements. The position will ensure all data is captured appropriately, reported against, and maintained clearly and accurately for the leadership team to review and act. The role of a data analyst is to ensure reliable data by setting standards, identifying root causes, and helping to resolve issues. Korean Preferred Work location: Samsung Electronics office / Plano, TX What's in it for you? Competitive hourly rate of $28.00, paid weekly Next day pay on-demand with DailyPay Health/Dental/Vision benefits 401K Program with matching Paid Time Off Paid Holidays Scholarship opportunities for employees and direct family members Employee Assistance Program Leadership Development Program Job Description: Collect the data from different sources either it may be raw data, structured data, or ASCs data, and convert that data to meaningful and useful data for the organization Collects, cleans, and interprets data sets to answer a question or solve problem Manages and analyzes the customer provided data for warranties and bounce return Responsible for monitoring, collecting, and collating repair data using field metrics Creating dashboards and reports for all levels of Samsung Quality Management and Care Teams Qualifications: Preferred Bachelors Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry Preferred 1+ years experience in a quality or wireless telecommunications position and long-term customer contact and relationship building Experience setting up Quality/Sustaining engineering processes and procedures Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills Experience researching and resolving customer technical complaints and issues Experience with using statistical process control and failure mode effect analysis FMEA (Failure Mode and Effects Analysis) applications The ability to understand significant knowledge of circuit design of wireless handsets The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers & authorized service agents etc. The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs, and tables of information, and to plan and prioritize multiple work assignments The ability to read, write, provide critical technical reviews, prepare reports, and understand technical manuals, test procedures, and technical product information Read and interpret detailed and complex customer requirements Fully understanding of department KPIs and expectations Physical/Mental Demands and Working Conditions: Operate PC more than 75% of work time in an alternating sedentary and highly mobile position High level of visual acuity, numeric/character distinction, and moderate color distinction for accurate test equipment operation, information analysis, and error recognition Understanding complex Math and reading Ability for analysis/comprehension and judgement/decision making Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether thats paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need. WHAT YOU CAN EXPECT FROM 2020 COMPANIES We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether thats paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you. 2020 COMPANIES COMMITMENT We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.