Fulfillment Associate, Document Management & Processing

Wolters Kluwer CT-division provided compliance and registered agent services to our clients. Registered agent services - includes a registered agent location within the state to receive legal and critical business communications and route all service of process legal notifications As a Fulfillment Associate, Document Management, you will play a vital role in ensuring customer orders are accurately processed on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This starting point-level position provides an excellent opportunity to begin a career by supporting the team and learning foundational skills. In this role, you will report to the Manager, Fulfillment and work from our local office in Wilmington, DE. This is a work from the office with a M-F schedule (8:30 AM-5:00 PM). Key Responsibilities: Receive documents (via served, certified, regular mail, etc.) prep, batch and scan said documents sent to CT in our capacity as registered agent as well as interact with process servers, sheriffs and any other individuals delivering documents to CT Offices. Work collaboratively and directly with internal customers to deliver solutions that exceed customer expectations and minimize customer impacts. Ability to determine any issues that require escalating and direct to appropriate support teams. Engage in training to utilize internal systems and tools (e.g., ARROW); and becoming proficient in dashboard management and operating scanning tools. Adhere to Service of Process standard operating procedures. Ability to meet the required metric for the position (Production; Quality and Timeliness). Qualifications: High School Diploma or equivalent. College degree preferred. 1+ years' experience in an office or customer service role. Registered Agent Services, Legal, and Government support experience preferred. Ability to lift up to 30 Lbs. Navigate Department of State websites Microsoft Office, CRM, database Email Etiquette Stable work history Preferred Knowledge/Experience: Registered Agent Services UPS Campus ship, Kodak Capture Pro - i5000 Navigate Department of State Websites Email Etiquette Unitech Scanner Gun Lift Up to 30 Lbs. #LI-Office Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure were getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $27,700.00 - $46,450.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. Were innovators with impact. We provide expert software and information solutions that the worlds leading professionals rely on, in the moments that matter most. Youll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of 6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, youll feel valued for your contributions, and youll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragans Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of Americas Best Large Employers 2026 and Americas Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of Americas Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (we or us) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.