Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Manager (Evoqua) leads a team of field service professionals across one or more locations, overseeing service operations, safety, customer satisfaction, and workforce performance. The High Purity Water Systems Technician/Engineer is responsible for the installation, commissioning, operation, troubleshooting, maintenance, and service of advanced water treatment systems used in pharmaceutical, biotechnology, laboratory, healthcare, dialysis, and light industrial applications. This role supports Reverse Osmosis (RO), water softeners, carbon pretreatment, and Service Deionization (SDI / ST108type portable DI tank systems) to ensure continuous delivery of highquality water that meets customer and regulatory requirements. 10 direct reports Key Responsibilities Operational Leadership Lead day-to-day service operations across assigned territory or site(s) Ensure timely, high-quality execution of service work Drive operational excellence and continuous improvement initiatives Manage operational KPIs including service delivery, utilization, and backlog Safety & Compliance Promote and sustain a strong safety culture Ensure all safety standards, policies, and procedures are met or exceeded Act as a visible safety steward for field and branch operations Financial & Business Management Manage and understand P&L fundamentals Oversee financial metrics including: Revenue performance Accounts receivable (AR) Inventory and capital utilization Align operational decisions with profitability goals Customer Experience Anticipate customer needs and respond with agility Ensure high customer satisfaction and retention Act as an escalation point for service-related customer issues People Leadership Lead, develop, and retain service teams Drive accountability, engagement, and performance Coach and mentor employees to support growth and career development Foster a collaborative, problem-solving team environment Skills & Leadership Traits Proven leadership ability with field service teams Strong customer-centric mindset High accountability and ownership mentality Strategic thinker capable of balancing daily execution with long-term planning Financial acumen and operational discipline Strong communication and cross-functional collaboration skills Key Performance Indicators (KPIs) Safety performance Financial targets Customer satisfaction Operational metrics (P&L, AR, inventory, capital) Team performance and retention Qualifications & Experience Bachelors degree strongly preferred, or equivalent industry experience 57 years of technical or industrial service experience Minimum 3 years in a leadership or supervisory role Willingness to travel locally and overnight as required The estimated salary range for this position is $110,000 to $140,000, Annual 10% bonus and company vehicle.Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. Xylem does not provide visa sponsorship for this position #LI-JRT05 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if theres an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)