Dematic is seeking a detail-oriented and experienced Accounts Receivable Associate to join our team at our North America Headquarters in Grand Rapids, MI. This critical role requires proficiency in basic accounting, exceptional customer service skills, and practical experience with SAP or similar systems. The Accounts Receivable Associate will collaborate closely with customer contacts to ensure timely and accurate processing of monthly invoices. We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The base pay range for this role is estimated to be $30 - $41 per hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. Logistics and Supply Chain Careers at Dematic - Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you. Tasks and Qualifications: What you will do in this role. Monitor customer accounts to identify overdue payments and take appropriate action to resolve delinquent accounts. Contact customers to collect outstanding payments through phone calls, emails, and written correspondence. Respond to billing inquiries from customers, internal teams, and other stakeholders. Investigate and resolve billing discrepancies or disputes, coordinating with relevant departments Maintain accurate records of all communications and transactions related to collection activities. Ensure electronic invoices are processed accurately and efficiently. Timely resolution of any rejections Provide customer account updates in preparation for the monthly management reporting package related to invoicing, and analyze results Stay up to date with industry regulations and best practices in credit and collections. Contribute to departmental automation and process improvement projects. Assist with audit support as needed. Perform other related duties and project assignments as required. What we are looking for. Strong understanding of accounting principles and customer invoice processing. Exceptional analytical, problem-solving, and organizational skills. Excellent communication and customer service skills. Ability to thrive in a fast-paced environment with tight deadlines KION brands keep the world moving globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team Push it forward.
