Customer Success Manager | Distribution

Transform customer relationships into long-term success! As a Customer Success Manager, you will ensure customers achieve their desired outcomes through the effective use of our software solutions. You will be responsible for driving retention, renewal, and growth by serving as a trusted advisor and aligning customer goals with Epicors business objectives. We are seeking applicants with a strong understanding of SaaS and On-Premise software models, exceptional interpersonal and communication skills, and the ability to build and maintain relationships with stakeholders at all levels. What you will be doing: Developing deep relationships with customers, understanding their needs, and helping them maximize the value derived from our products. Develop and maintain strong relationships throughout the customers organization. Serving as the primary point of contact for customers post-sale and acting as a liaison between the customer and internal teams. Proactively identifying opportunities for customer growth, expansion, and upsell, in both SaaS and On-Premise environments. Monitoring customer health and engagement metrics, taking action to address risks and drive retention and renewal rates. Providing regular business reviews and strategic recommendations to ensure customers achieve their business objectives. Collaborating with Product and Engineering teams to relay customer feedback and advocate for product enhancements. Managing the renewal process, negotiating contract terms, and ensuring a seamless renewal experience. Resolving customer escalations and issues, coordinating with Support and Technical resources as needed. Staying up to date with industry trends, product releases, and emerging technologies relevant to SaaS and On-Premise solutions. Attend on-site customer events to strengthen our business relationship, generate leads, and/or create new sales opportunities. What you will likely bring: Bachelors degree or equivalent experience in Business, Computer Science, Information Systems, or a related field. 3+ years in customer success, account management, or similar customer-facing roles, preferably in SaaS or enterprise software. Strong grasp of SaaS and On-Premise models, licensing, and lifecycle management. Excellent communication, presentation, and relationship-building skills. Proficiency with CRM systems, reporting, and analytics tools. Ability to work independently and collaboratively in a fast-paced environment. Analytical mindset with attention to detail and a willingness to travel for customer meetings and events. What could set you apart: Experience with complex enterprise deployments, integrations, or migrations (both SaaS and On-Premise). elevant certifications in Customer Success, Project Management, or Software Sales. Multilingual proficiency is a plus. #LI-MB1 #LI-REMOTE About Epicor At Epicor, were truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. Were Proactive, Proud, Partners. Whatever your career journey, well help you find the right path. Through our training courses, mentorship, and continuous support, youll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because were the essential partners for the worlds most essential businessesthe hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real youthats who were interested in. If you have interest in this or any role- but your experience doesnt match every qualification of the job description, thats okay- consider applying regardless. We are an equal-opportunity employer. Range: Minimum: $50,000 USD Maximum: $150,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position. Recruiter: Mouy Bun At Epicor, we know that success comes from working together. Everyone has a role to play, and its the essential partnerships across our company that are crucial to our customers' success and our growth as a business. Were truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. Were proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, well help you find the right path. Through our training courses, mentorship, and continuous support, youll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because were the essential partners to the worlds most essential businesses the hardworking companies who make, move, and sell the things the world needs. Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do. Click here to get started. At Epicor, we are committed to upholding the highest standards of integrity and transparency. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself. How to Identify Phishing Scams: No Payment Required: Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor. 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