Support Technician - 1B

At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the worlds greatest sports team, apply to join our team today! OVERVIEW: DICKS Sporting Goods is seeking full-time distribution center Support Technician to join our team in Conklin, NY! We are currently seeking a skilled, passionate, committed and driven fulltime Support Technician to join our team. This Support Technician position is for our 1B shift. 1B Shift: Wednesday - Saturday 6:30am - 5pm Job Duties & Responsibilities DC Operational Support Maintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, conducting regular audits and inventory checks. Provide technical support for printing, scanning, and general systems, and hardware inquiries. Collaborate across departments to troubleshoot and maintain cross-department applications such as WM, PTL, Camera, RLM, and MHE systems. Maintain IDF cabinets, including regular checks on switches and UPS, requiring certification on scissor lifts or man lifts. Repair, replace, and conduct in-depth testing and troubleshooting of network issues as needed. Teammate Administrative Support Onboard new teammates in the WM system and submit requests to the IT Service Desk to add users to AS400. Resolve WMS issues for associates and open incident reports with the IT Service Desk when necessary. Assist teammates with password resets for RF and desktop applications as needed. Serve as the point of contact for the Service Desk to troubleshoot issues and open incidents during non-peak hours at the CSC. Warehouse Management System Knowledge Acquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE Servers. Learn and manage the patching of Microsoft Servers in the DC. Provide coverage for the System Admin during their absence or when working on external projects. Warehouse Management System Support Troubleshoot user problems with Warehouse systems and escalate to IT WM support team if necessary. Assist teammates with system or IT issues at the start of each shift, collaborating with the Systems Administrator for incident resolution and project work. Collaborate with other support teams, such as Maintenance, during potential building outages. Coordinate with vendors for building support as needed. Assist with building projects, IT capital projects, and system implementations during weekends or after-hours outage windows. Teammate Engagement Participate in Individual Development Plans to identify growth opportunities vertically and horizontally. QUALIFICATIONS: Associates Degree Technical- Computers <1 year experience Distribution Center experience, Warehouse management systems experience Cisco networking helpful, but not required Knowledge of IntelliTrack Asset Management System helpful, not required Knowledge/Experience with Jira Ticketing Portal helpful, not required Knowledge of Apple Products iPhones & iPads VIRTUAL REQUIREMENTS: At DICKS, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification. If you have any questions or need accommodations, were here to help. Thanks for helping us keep the process fair and secure for everyone! Targeted Pay Range: $35,400.00 - $53,300.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com. ACHIEVING SUCCESS AT DICKS SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that cant wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICKS Sporting Goods a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.