Key Account Executive - Chicago, IL

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. Were a technology company building the worlds most advancedand uncomplicateddigital marketplace for used vehicles. Were a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And were an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. Were Looking For: A Key Account Executive that will support and cultivate client retention and growth within the Key Accounts team. You will provide the level of service required of the most valued customers, exercising agility and a customer focused attitude to ensure an exceptional experience. You will act as the personal liaison for clients within a dedicated book of business, ensuring that expectations are set and met while accomplishing revenue generating results. In this role you will need the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director of Key Accounts to resolve problems. By providing superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. You will bring a value-based approach to the business that ensure not just a successful transactional experience, but a long term journey making key accounts successful. Ensuring a growing and profitable relationship with your key accounts, you will be the voice of the company and the bridge to our clients success. You Are: Customer-obsessed. Youre always giving it your all when it comes to our customers. Whether its troubleshooting or account development, youre a valued resource for the clients in your market. Data-Driven. Data drives and proves your success. Thorough. With excellent customer service and client account ownership you will understand what motivates them and provide our clients with an experience that keeps them engaged. Agile. Sometimes the day changes and you will help in unexpected ways, but hey, who doesnt like knocking a curveball out of the park? Flexible. Knowing that the customer needs do not stop at 5pm, you will work in balance with your accounts to be available when they require your help. You will: Serve as the main point of contact for clients within your assigned book of business. Facilitate seamless communication across departments to provide efficient solutions to client issues. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape. Document all customer interactions and maintain accurate records in our CRM. Adapt to changing priorities and provide support in unexpected situations. Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business. Must Haves: College degree or equivalent professional experience. 2-3+ years in a customer focused, industry specific, or account management position; preferred. Superior communication skills, able to clearly articulate ideas and concepts. Intermediate knowledge of both Microsoft Office and Google Suite products. Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred. Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment. Ability and willingness to travel to or within assigned region, roughly 50% of the time every month. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Annual Salary: $70,000.00 - $75,000.00 (Depending on experience, skill set, qualifications, and other relevant factors.) Bonus Range Target Bonus Range: $0.00 - $2,500.00 OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the worlds largest OEMs, dealers, fleet operators, rental companies and financial institutions. Were a technology company delivering next generation tools to accelerate and simplify remarketing. Were an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And were an auction company powering the worlds most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.