311 Customer Service Representative (Part-Time, OPS/Temporary)

Department: Communications About Our Job Looking for a flexible part-time opportunity where you can make an impact and gain valuable local government experience? Sarasota Countys 311 Contact Center is hiring a part-time OPS Call Center Customer Service Representative a great starting point for joining the County and learning how local government operates. As the Countys front door, youll support residents by answering questions and connecting them with services across all 17 Sarasota County departments, giving you unique exposure to County operations in a fast-paced, high-volume environment. Job Description: If youre tech-savvy, customer-focused, and enjoy helping others, this could be a great fit. Ideal candidates have at least 1 year of customer service or call center experience, are familiar with Sarasota County communities (including Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port), and bilingual Spanish skills are a plus. This temporary OPS position is expected to last approximately six months, offers part-time hours with flexibility, and is paid $19.09/hour. Apply today! About The Position In this role, you will receive, research, refer, and respond to the general public and county employees for government services. For more information, see below... Receive telephone calls from the general public and county employees for the purpose of obtaining County services or information. Determine what type of service is being requested and respond to citizen requests. Furnish callers with service request tracking numbers and work orders for follow-up inquiries. Advise callers of the projected service, completion time, and status of their requests. Document the caller's information and the nature of the request, and enter it into a work/asset management system. About the Schedule Work Hours: Part-Time, Up to 29 hours per week (flexible). This position offers the possibility of hybrid work 1-2 days per week after meeting the six-month probationary period! About You To be considered for this role, you must have the following: High School Diploma or equivalent education. The ideal candidate has the following knowledge, skills, and/or abilities: Please note that these are not requirements but bonuses for your consideration. Bilingual in Spanish. One (1) year of experience in a clerical or customer service environment. Working knowledge of computer software dealing with public response. Knowledge of Sarasota County and all of the geographic areas/cities such as Sarasota, Venice, Englewood, Nokomis, Osprey, and North Port. Physical Demands: Employees in this role must occasionally lift and/or move up to 10 lbs. About Everything Else Pay Rate: $19.09/hr OPS positions are not eligible for benefits and are only paid for hours worked. Employee Type: OPS / Temporary (Fixed Term) Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s). If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day: 1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents If your position requires a Florida Drivers License, this must be one of your documents. (Your Florida Drivers License can serve as one of your documents listed in link above List B Documents.) 2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above List C Documents.) Benefits: Employee benefits and Florida Retirement System contributions are not available for seasonal and temporary positions. Positions marked Full Time and Regular (Budgeted) are eligible for benefits, for more information about employee benefits, please click this link or visit SCGov.net . A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County Many Voices, One Team. We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different. Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service internally and externally. A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353. Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance). Sarasota County Government is a Tobacco-Free/Drug-Free Workplace. Do you like leaving things better than you found them? We serve the greater good! Our team is here to make Sarasota the premier community to live, work and play! Sarasota has 37 miles of award-winning beaches, over 80 parks and 100 golf courses, and is known as the cultural capital of Florida with museums of art, theaters, an aquarium, botanical gardens and the annual international film festival. Unsurpassed beauty, rich cultural offering, diverse educational opportunities, wide-ranging recreational possibilities make Sarasota a great place to live and work! We believe in work-life balance with a generous leave plan. US News & World Report: Sarasota is No. 1 in Florida and No. 18 in the country for best place to live. We need YOU to help create wonderful experiences for residents and vacationing guests enjoying Sarasota! Apply today!