Dealer Relationship Manager

Be essential at Cars Commerce At Cars Commerce, were fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry. No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, its built into the very fabric of our shared values. We like to say we Rise Together putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when its hard. Its our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable. But dont take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared Best of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more. AccuTrade - Dealer Relationship Manager is a post sale position where the individual will be responsible for retaining a book of business through regular trainings, strategy sessions & performance management. About the Role: AccuTrade seeks a proactive and self-motivated individual for our AccuTrade Performance Management team. This individual must love working with people, building relationships, and be driven by creating success for our dealer partners. Must have a proven track record of leading a used vehicle department, with verifiable and proven results. The following will be just a few of the responsibilities that will be assigned: Drive adoption of the AccuTrade appraisal platform throughout the dealer operations (e.g. sales, used car operations, service). Owns dealer retention for our customer portfolio. Ongoing tracking of cancellations, with a clear understanding of the lead drivers of any cancellations that are submitted, and tracking results of conversations when contacted regarding reason(s) for cancellation(s). Share best practices with dealers around in-store implementation. Interact with senior dealership decision-makers to provide an overview of the platform's performance. Drive performance through our reporting and dealership execution of the AccuTrade tool by rooftop. Serving as a subject matter expert and point of contact for AccuTrade end-to-end processes. Acting as the voice of the Dealer to ensure internal needs are met to continue to generate revenue on an ongoing basis, working with the product team to identify and prioritize dealer needs. Connecting the dots from post-sale product performance into presale onboarding to close this loop, improving the handoff from Pre-Sale through Post-Sale. Ownership of Accu-Trade Post-Sale performance reporting and using it to improve the value that we bring to our dealers through quantifiable data and analytics. Optimization of sales and operational efficiency through innovative thinking, process improvement, system enhancements, and best practices sharing throughout the organization. Assist in-person with critical/high-impact/key accounts that require additional resources, as needed. 75% In-market travel required. Required Skills & Experience: Deep understanding of the vehicle remarketing value chain. 8+ years of in-store experience in relevant roles such as used car manager/director and general sales manager. Deep understanding of auto dealership change management, and the ability to initiate behavioral change with our clients. Ideally prior experience in automotive software, focused on vehicle remarketing. Proficiency with remote collaboration software such as Google Suite, Zoom, and Slack. In this spirit of pay transparency, we are excited to share the compensation for this role. The range is expressed as total target compensation (base salary + variable). If you are hired at Cars Commerce, your total target compensation will be determined based on factors such as skills and/or experience. If the range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package and benefits for this position. Total Target Compensation Range $118,600.00-148,250.00 Our Comprehensive Benefits Package includes: Medical, Dental & Vision Healthcare Plans New Hire Stipend for Home Office Set-Up Generous PTO Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages! For US-based Positions: Applicants must be authorized to work in the United States. Please note that we are unable to sponsor employment visas at this time. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants: Click here to review our Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees. Welcome! At Cars Commerce, we think big, push boundaries, and rise together as a team. Its all the challenge and energy of a job in the tech industry, backed by 25 years of proven resilience and growth as a leading consumer brand. Imagine getting to work on a team with a bold mission to simplify everything about buying and selling cars. A culture thats a unique mix of innovation and collaboration. Exciting training and development opportunities that empower you to take ownership of your career. For our employees, every day is an opportunity. Were a remote-first workplace that embraces diversity at every level. Inspired by our values, we intentionally create opportunities for our employees to grow and make an impact in our industry and local communities. Lets move your career forward together. Cars Commerce is an audience-driven technology company empowering automotive that simplifies everything about buying and selling cars. The Cars Commerce platform includes the flagship automotive marketplace and dealer reputation site Cars.com, innovative digital marketing technology and services from Dealer Inspire, industry-leading trade-in and appraisal technology from AccuTrade, an exclusive in-market media network, and powerful and predictive AI technologies that enable more efficient and profitable retail operations. Cars Commerce is the essential partner to stay one step ahead in automotive.