Patient Access Acute Representative

Job Description: A Patient Access Representative II is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health in multiple service lines. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, follows up on pending issues, and meets all regulatory guidelines. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy, confidentiality, estimates, no surprises/price transparency, etc... Shift Details: Monday Friday Days 9:00 to 5:30 Essential Functions Greet and assist patients and visitors in a courteous and professional manner. Obtain and verify patient demographic, financial, and insurance information. Register and schedule patients for appointments, tests, and procedures. Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process. Provide patients with information on estimates, financial assistance, payment plans, and charity care. Explain and obtain signatures on consent forms, disclosures, policies, and disclosures. Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA). Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance. Provide patients with directions, maps, and parking information. Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care. Document and update patient records in the electronic health system and demonstrate competency in downtime procedures. Follow up on pending issues, such as prior authorizations, referrals, and estimates. Perform other duties as assigned. Skills Interpersonal Skills Customer Service Insurance Verification Computer Literacy Payment Processing Medical Billing Problem Solving Physical Requirements: Posting Specifics Entry Rate: Depending on experience Benefits Eligible: Shift Details: Monday Friday Days 9:00 to 5:30 Department: Patient Access - St Mary's Hospital Qualifications High School diploma or equivalent is preferred. Demonstrated proficiency in computer skills including Microsoft Office, internet and email required. Experience with Epic preferred. Customer service experience, preferably in a healthcare setting, is required. Demonstrated ability to work in a fast-paced environment. Employed in an IH Patient Access Department for at least 1 year. Passed the Patient Access Level 2 Exam (90% or better)-offered quarterly Achieved a minimum score of top 50% performance on the last Quarterly Snapshot and/or Annual review. Achieved and maintained a Clean HAR rate of 95% or higher. Achieved a minimum score of 95% on QA from the QA team. Physical Requirements Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require caregivers to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. Location: St. Marys Regional Hospital Work City: Grand Junction Work State: Colorado Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.15 - $24.99 We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called Select Health, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click sign in at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Healths PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!