Flight and Ambulance Communications Center Specialist

Job Description: The Communications Specialist (CS) receives, processes, and transmits communications for patient transport utilizing radios, telephone and computer aided dispatch, (CAD), software in accordance with regulations guided by the Federal Aviation Administration, (FAA), Federal Communications Commission, (FCC), as well as Commission Accreditation of Medical Transport Systems (CAMTS) in addition to state and local EMS agency regulations. Communications Specialists maintain records and Communications Center related documentation of air and ground patient transport requests. They are accountable for the prioritization and coordination of safe and efficient transport, while serving as a liaison between hospitals, public safety and EMS agencies facilitating patients to definitive care. Essential Functions Receives incoming patient transport requests in a hospital or pre-hospital setting. Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines, policies, and protocols. Facilitates positive relationships with referring and receiving facilities and receiving facilities to ensure a safe, coordinated, and expeditious response for emergency services. Demonstrates a clear understanding of policies and procedures and executes them as necessary. Ensures accuracy and completion of transport documentation. Participates in continuing education and required certification. Participates in system-wide quality improvement effort to continuously review, evaluate and revise processes for continued improvement. Utilizes understanding of medical equipment used and its limitations in a ground transport setting. Skills Communication Keyboarding Computer Aided Dispatch (CAD Medical Terminology Customer Service Computer literacy Maps and tracking Minimum Qualifications Demonstrated dispatch experience with 911 (Public Safety), EMS agency or HUC (Health Unit Coordinator), experience in a hospital environment Intermediate computer proficiency Typing speed (minimum 40 wpm) Preferred Qualifications One year dispatch experience with 911 (Public Safety), EMS agency, HUC (Health Unit Coordinator), or other experience in a hospital environment. Demonstrated experience working in a clinical setting (MA, CNA, Technician, EMT or Paramedic) Ability to perform complex tasks, prioritize multiple requests and manages patient transport in a fast-paced environment Excellent customer service skills Strong verbal and written communication Basic medical terminology Previous experience with FAA, (Federal Aviation), FCC, (Federal Communication Commission, CAMTS, (Commission Accreditation of Medical Transport Systems), regulations and requirements in a medical transport communications center environment. Physical Requirements: Ongoing need for employees to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients, clients and visitors require employees to verbally communicate as well as hear and understand spoken information, needs and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Location: Valley Center Tower Work City: Murray Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $21.84 - $33.23 We care about your well-being mind, body, and spirit which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called Select Health, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click sign in at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Healths PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!