Academic Support Specialist

Department Student Success, Admin Compensation $17.50 Hourly The primary purpose of the Academic Support Specialist will be to provides administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance. Job Function Provides customer service to incoming customers as the first point of contact Manages front office processes Provides one-on-one assistance in person, via telephone, and e-mail Manages the Office email inboxes and voicemail boxes Direct student inquires appropriately and efficiently Assists the Director/Associate and Assistant Director and Advising Staff with organizing and preparing for New Student Orientations Assists with End of Term processes as determined by the Advising Leadership team Under the direction of the Advising Director, assists with registration functions such as lifting holds, providing registration overrides Hires, trains, schedules and manages student workers Marginal Functions Must be able to work on the occasional Saturday to assist/participate in university events. During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence. Departmental Requirements Experience working in customer service setting required. Experience in higher education admissions/enrollment services experience strongly encouraged, but not required. Strong interpersonal skills and communication skills (both spoken and written) are required. Must possess a strong sense of the importance of customer service. Must be flexible and able to quickly adapt to changing work environment. Must be well organized. Must have capacity to learn and implement strong conflict resolution skills. Must have strong computer skills. Willing to learn all aspects of University and College policies along with the operations of other units with whom common collaboration is needed. Willing and able to quickly and accurately learn the policies, practices and functions of the University of North Florida. Must be able to perform processing and work tasks. Supervision Exercised Will supervise student assistant staff. Academic Support Specialist will be empowered to address issues raised by students consistent with department and University policies and procedures. Supervision Received General Supervision: Will function under the supervision of the Senior Academic Advisor or above. Instructions will be given for new projects and specific completion dates required. Statement of Responsibility for Confidential Data Maintains the confidentiality of student records Statement(s) of Understanding Background Check, Campus Security Authority (CSA), Responsible Employee Required Qualifications: This position requires either (a) Bachelor's degree from an acceptable accredited institution in a directly related area of specialization and one year of experience directly related to the job functions; (b) or a high school diploma and five years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. The following are required documents. Please upload to your application. 1. Resume 2. Cover Letter/Letter of Interest 3. List three professional references to include name, email, phone number Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the Universitys collaboration with community partners from the local to the global level. It reflects UNFs mission to contribute to the public good and prepare educated, engaged citizens. The University of North Florida is a public university in Jacksonville, Florida. Located between Jacksonvilles beaches and downtown, UNF is set on a beautiful 1,381-acre campus surrounded by nature. Focused on student success, UNF has an annual enrollment of about 17,000 and graduates more than 4,000 students each year. The University offers small class sizes and individualized attention, strong job placement, a welcoming environment and active student life, and is known for providing students with transformational learning experiences research with faculty, community-based learning or studying abroad, which UNF students do at twice the national average. UNF has more than 200 student clubs and organizations as well as 19 athletic teams and participates in Division I of the NCAA. UNF consistently ranks high for quality and value, and is recognized nationally by U.S. News & World Report as a Top Public institution. The University holds the prestigious Community Engagement Classification from the Carnegie Foundation, a designation held by only 5% of universities in the U.S., and numerous other distinguished rankings. A member institution of the State University System of Florida, UNF is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees.