Customer Service Representative

Posting Close Date: Applicants must submit their completed application by 04-27-2026 at 11:59 p.m. MST Application and Special Instructions As part of the online application process, all applicants are asked to submit an updated resume that clearly details your experience in Customer Service. Recruiter Contact Information: If you have any questions, please contact Sandra Fata at ParksHR@tucsonaz.gov ABOUT THIS JOB Position Specific Summary The Customer Service Representative position at the City of Tucsons Parks and Recreation Department is responsible for assisting the public by addressing inquiries, concerns, and providing support. Work is performed under the supervision of the Administrative Services Coordinator. This position does not supervise. Duties and Responsibilities Assists the public in person, via phone, or email by routing requests to the appropriate stakeholder. Assists the public with making ramada reservations in city parks and entering calendar reservations. Issues vendor permits for special events, ice cream trucks, and amusement contractors by collecting and filing appropriate documentation. Processes payments for ramada reservations and permit fees by cash or card. Reconciles cash drawers at the end of each day. Verifies and processes discount program applications. Creates accounts and registers customers for classes. Maintains and reserves conference rooms for a variety of stakeholders. Collaborates with other department divisions for reservations and assists with 311 call center requests. Drives vehicles to fleet services for routine maintenance and cleaning. Maintains schedule and reservations for 15-passenger vans and oversees maintenance schedules for fleet. Orders office supplies as needed. Performs all other duties and tasks as assigned. Working Conditions Mostly office environment. All duties and responsibilities listed are subject to change. MINIMUM QUALIFICATIONS Education: High School Diploma or GED Experience: One (1) year of directly related experience Equivalency: Any combination of relevant education and experience may be substituted on a year-for-year basis. PREFERRED QUALIFICATION: Valid and unrestricted Class D Arizona Driver License POSITION DETAILS Job Profile J0152 - Customer Service Representative To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent. Compensation Grade G102 Hourly Range $16.50 - 24.75 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. FLSA Non-Exempt Position Type Regular Time Type Full time Department Parks and Recreation, ZBUDG HIER - Recurring Department Link https://www.tucsonaz.gov/Departments/Parks-and-Recreation Background Check: This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer. ABOUT US Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot. Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship. City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619. Recruiter Name Erin Gallego (47711) Recruiter Email parkshr@tucsonaz.gov For Human Resources general questions please contact 520-791-4241. City Organization The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees. Tucson Community The City of Tucson is recognized as a Top 20 Best City in America by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona, at Visit Tucson, Arizona. For system related questions please contact recruitment@tucsonaz.gov. For general Human Resources questions please contact 520-791-4241.