Customer Service Representative - Temporary/Seasonal

Posting Date 07/08/26 Application Deadline 08/13/26 Pay Range $18.00 hourly The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Call Center About the Position ***Please note that this is a temporary position that will be contracted from August 31st to November 13th** Looking for a great opportunity to learn about County departments as well as help the community with their questions? Consider applying for the Customer Service Representative - Temporary/Seasonal position at the STAR Contact Center! As the Customer Service Representative - Temporary/Seasonal, you will be the first impression to the citizens of Maricopa County. It will be your knowledge that guides our voters to the answers they need. This is a fantastic entry-level opportunity to learn more about local government operations while making a meaningful impact on your community! WE ARE READY TO INTERVIEW YOU! Maricopa Countys STAR Contact Center is hosting an in-person hiring event! Join us on August 11th, 12th, & 13th from 9:00 AM 1:00 PM, at the Maricopa County Santa Fe Depot Building, 501 W Jackson St, Phoenix, AZ 85003. We encourage you to apply first online, but walk-ins are welcome! After applying, be sure to bring your resume to the event for an on-the-spot interview! About the Maricopa County STAR Contact Center The mission of the STAR Contact Center is to provide knowledgeable, courteous, and efficient information to all incoming telephone questions to the Recorder, Elections, Assessor, and Treasurer offices and to assist callers who call the County Switchboard. With access to these multiple offices and their data, the Contact Center Representatives can answer nearly every question in a single call. Bilingual agents are also available. About the Maricopa County Elections Office The Elections Office is committed to providing voters with accurate information about elections administration in the countrys second-largest voting jurisdiction. Elections are complex and are governed by many state and federal laws and procedures. Learn more about how Maricopa County administers elections, and we are seeking the best and the brightest to join our team! Proud to Offer Work with a greater purpose Set hours of 8:00 AM -5:00 PM with a one-hour lunch Convenient downtown location accessible by public transportation, with many trendy eateries and entertainment venues nearby Opportunities for growth and development within Maricopa County We Require 6-months of customer service experience and/or clerical experience High School diploma or GED Post-secondary education may substitute for the required experience on a year-for-year basis. We Also Value Previous call center experience Bilingual in Spanish and English Job Contributions Receive calls that require skilled communication and accurate information based on policies, guidelines, and directives of each agency represented Act as a communication facilitator between the public and the contact center management Communicate and process information to the Lead or Supervisor when necessary Answer incoming phone calls; may have to take and relay messages Provide factual information to the public and /or other County employees Maintain logs and other forms of information data entry Complete and review routine forms and memos, ensuring accuracy and completeness Working Conditions This position is in an office setting and is not substantially exposed to adverse environmental conditions Requires the ability to sit or stand for an extended period and the ability to view a computer screen for an extended period Exerting up to 10 lbs. occasionally or negligible weights Telework is not available for this position Selection Procedure Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process. Apply Now! We are Maricopa County. Who is that, you may ask? Forbes has rated Maricopa County one of Arizonas Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you!