Dealership: L0238 Driveway Finance Corporation Driveway Finance Corporation Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, were driving the future of auto finance! Hiring Now: Bilingual (Spanish/English) Customer Service Representatives Schedule: Monday - Friday, 7:00 am - 4:00 pm Pay: $21.00/hr. Location: Tigard, OR. (Hybrid) 9020 SW Washington Square. Rd. Tigard, OR. Industry leading benefits and career development opportunities! DFC Customer Service Representative I The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems. Responsibilities Handle inbound from customers in a Call Center environment while delivering quality service Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities Prepare documents as needed to fulfill customer requests Educate and counsel customers on account terms Maintain and ensure accurate, up-to-date customer account information Forward delinquent accounts to the appropriate Collections Team for account management Other duties as assigned Skills and Qualifications Previous telephone customer service experience preferred Ability to perform accurate data input into a variety of software Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone. Strong attention to detail Sense of urgency Excellent communication PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.) Competencies Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values We offer best in class industry benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
