Honda of Concord Location: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 90 car dealerships and an outstanding NASCAR Champion racing team! As a Business Development Representative (BDC), your day-to-day includes interacting with customers over the phone/internet, building positive relationships, and managing service appointments. Location: Hendrick Honda (Concord). Schedule(s): Full Time, rotating day/evening/weekend shifts, business hours 7:00am-7:00pm. Pay: $18.50 per hour. Take Advantage of Our Cutting Edge Benefits: NO COST Employer Paid Healthcare & Prescription Plan Paid Company Training 401(k) Retirement Plan with Company Match Dental, Vision, Life Insurance Paid Time-Off up to 4 weeks Vacation Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance) Holiday and Sick Pay Employee Discounts College Scholarship Program NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well-being) Clean State of the Art facilities Promote From Within Culture Job Responsibilities: Answers all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment. Logs all customer comments into Dealership Management System. Schedules follow-up contact if no appointment is made in Dealership Management System. Confirms scheduled appointments with future customers. Posts scheduled appointments on appointment board in the Business Development Center. Re-schedules no-show customer appointments. Follows up with sales or service department to determine if the appointment was kept and what the outcome was. Schedules future contact as needed. Maintains and updates customer changes in database. Contacts current customer base on current marketing incentives. Responds to customer website requests (internet inquiries). Contacts internet clients via e-mail and phone to schedule a sales or service appointment. Notifies necessary departments to inform of appointments set. Forwards any customer concerns to the correct Department Manager and follows up. Maintains an organized, clean and safe work area Complies with Company policies and procedures Engages in business development. Establishes, develops and maintains positive business and customer relationships. Continuously improves through feedback. Qualifications: High School Diploma or equivalent. Knowledge of Customer Service. Knowledge of Microsoft Office products. Ability to memorize scripts for products and services. Ability to learn web applications for customer management. Ability to communicate effectively with customers and company personnel. Essential Skills: Customer Service, Phone Etiquette, Scheduling, Typing, Reporting skills, Data Entry, Problem Solving, Organization. Apply Now for this Amazing Opportunity! Please submit your information and our recruiting team will be in touch shortly! This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. Theyre family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.
