Quality Assurance Specialist

JD Logistics Warehouse Quality Assurance Specialist Location: Burlington, NJ Job Type: Full-time Pay Rate: $65,000 - $70,000 *Bilingual Mandarin Required Position Summary JD Logistics is seeking a highly detail-oriented and proactive Warehouse Quality Assurance Specialist to support our growing operations in Middlesex, NJ. This role is responsible for ensuring operational excellence through quality audits, data analysis, process improvements, and team training. The ideal candidate is experienced in warehousing and logistics, analytical, and thrives in a fast-paced, team-oriented environment. Key Responsibilities Track and report daily KPI performance in warehouse operations; generate insights and operational analysis reports. Ensure adherence to warehouse quality standards, policies, and procedures through routine inspections (e.g., inventory audits, shipping/receiving checks, and value-added services). Partner with the operations team to identify inefficiencies and implement process improvement initiatives. Monitor daily workflow, identify root causes of errors, and contribute to the development of standard operating procedures (SOPs) and training manuals. Maintain and review daily error recap reports with supervisors or managers. Support onboarding and training of new team members; assist in staff development and report progress of Encoders and Sorters-in-training. Conduct audits to detect misroutes, mis-sorts, labeling errors, and rack misplacements; trace errors to origin and provide corrective actions. Minimum Qualifications Associate Degree or higher. 3+ years of experience in warehousing, logistics, supply chain, or e-commerce. Bilingual in Chinese and English. Strong data analysis skills; comfortable working with metrics and performance indicators. Proficient in Microsoft Office Suite, especially Excel (VLOOKUP, PivotTables, PivotCharts, macros, and other advanced functions). Excellent communication and teamwork skills; accountable, organized, and detail-oriented. Preferred Qualifications Bachelors degree in Supply Chain Management, Business, Industrial Engineering, or a related field. Experience in quality assurance or continuous improvement roles within a 3PL or high-volume fulfillment center. Familiarity with Warehouse Management Systems (WMS) and barcode scanning systems. Working knowledge of lean methodologies or Six Sigma principles. Experience conducting training or leading small teams. Ability to identify trends from operational data and present actionable insights to leadership. About JD.com JD.com is Chinas largest online retailer and leading technology-driven e-commerce platform. With a commitment to product authenticity and fast delivery, JD.com serves over 1 billion people with one of the most advanced fulfillment networks in the world. About JD Logistics JD Logistics, a subsidiary of JD.com, provides smart supply chain and logistics solutions across industries. From cross-border fulfillment to last-mile delivery and AI-powered automation, JD Logistics leads innovation with unmatched infrastructure and technology, including the worlds first fully-automated warehouse and in-house drone delivery program. About JD.com JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The companys cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.coms business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is Chinas largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world. Our Global Business We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide. Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International International Logistics JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. JoyLogistics and JoyExpress are JINGDONG Logistics international business brands. Our growth is creating great opportunities! About JD.com JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is Chinas largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers. Our International Business We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.