At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patients physician or medical provider, and other facility staff overseeing patient care. Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring, and that starts with the right people. Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Scheduler by helping your team to reach their full potential. To continue to be an industry pioneer delivering unparalleled care, we need Scheduler with commitment and compassion. Are you one of them? If so, apply today! Why Join the Elara Caring mission? Work in a collaborative environment. Be rewarded with a unique opportunity to make a difference Competitive compensation package Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost Opportunities for advancement Comprehensive insurance plans for medical, dental, and vision benefits 401(K) with employer match Paid time off, paid holidays, family, and pet bereavement Pet insurance What is Required? High school diploma or GED required; Associates degree is preferred 1 year of practical experience required 1 year of experience of patient scheduling in the home care agency setting is preferred Demonstrates familiarity and understanding of national standards of care, state licensure, and federal conditions of participation. Ability to convey information and opinions, listening to others and checking for understanding, responding in appropriate message and tone Ability to set timeframes, match resources to tasks, and plan ahead Ability to make decisions with incomplete information, choosing from multiple options, knowing when to escalate Quickly become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and intermediate knowledge of Microsoft Office Ability to handle complaints, manage conflict and negotiate outcomes Ability to seek patient feedback, advocate for patient, understanding of patient needs, and managing patient expectations Ability to respond to and control unexpected situations by evaluating solutions and taking initiative to implement best solution Ability to understand financial impact of scheduling decisions and staff productivity metrics Bilingual in Spanish and English preferred You will report to the Administrator or Branch Director. The base salary for this position is $20.00 to $23.00 per hour, based on the companys good faith estimate at the time of posting. Actual pay will be determined based on factors such as education, experience, skills, and internal equity. Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruiting@elara.com. Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
