Safety & Facility Monitor

What Will Your Job Look Like? The Safety and Facility Monitor is responsible for ensuring that transportation providers contracted with WMATA meet and exceed the compliance requirements outlined in our contracts. This role involves conducting random and scheduled site visits and inspections, as well as performing street-level monitoring. The Safety and Facility Monitor also conduct vehicle inspections to ensure adherence to all ADA and other federal, state, and local regulatory standards. This is an hourly position that operates Monday through Friday, with shifts from either 9:00 AM to 5:30 PM or 9:30 AM to 6:00 PM. Location: 4100 Garden City Dr, Hyattsville, MD 20785 What youll do: Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract. Such inspections may be conducted at the paratransit operating facility, MetroAccess main facility, during the provision of service, or at another time and location as stipulated by MetroAccess Will review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately Performs scheduled and random visits (local travel) to required facilities to verify the level of service and provider adherence to contract standards Perform onsite visits and street observations of current MetroAccess customers in the DMV Perform on-street observations of providers vehicles, drivers, and services Document on-street observations and provide input to MetroAccess on both positive and negative findings Perform facility and maintenance inspections Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency Perform random and/or scheduled site visits and inspections Monitor pick-ups and drop-offs at major trip generators for safety and efficiency Ensure safety and comfort features are in good working order (i.e. brakes, tire tread, signals, etc.) Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions Prepare and present comprehensive reports and briefings Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures Observe operator behavior, driving records, handling of customers, and timeliness of transports Respond to MetroAccess on all inquiries in a timely manner and attend meetings Plan and document deficiencies and provide follow-up reports to management on a regular basis Investigate the quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner Will ensure that each of the operators employed by the contractor is credentialed for paratransit services that meet MetroAccess standards Will review the operators license, proof of insurance, training certificates, and other documents Other duties as assigned What youll need: Experience, Education & Certifications: High school diploma or G.E.D. equivalent Knowledge of appropriate maintenance processes Must possess a valid drivers license and clean driving record (will be driving MTM vehicle during shift) Skills: Ability to maintain a high level of confidentiality Ability to work independently with minimal supervision Knowledge of, or ability to learn, MS Outlook, MS Word, MS Excel, and Trapeze Proven experience dealing with conflict management and resolution Willingness and ability to travel locally within the DC area 75% of the time Flexibility to work a variety of work schedule/hours Regular attendance Even better if you have... Bachelors Degree 2 years of vehicle inspection experience 2 years of facilities inspection experience Prior audit experience and/or knowledge of Medicaid guidelines Whats in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary: $24/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTMs People & Culture. #MTMTransit About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Healths five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: - Respect Individuals - Collaborate to Innovate - Deliver Value - Align with Clients - Act with Integrity Your Potential. Our Mission. At MTM Health, youre not just part of a teamyoure at the heart of a movement to remove community barriers nationwide. Were all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, were recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. Well keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staffs hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you dont just succeedyou redefine whats possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement