Operations Associate (Document Review)

Overview: M&T Bank is seeking a detailoriented, entrylevel Operations Associate to join our backoffice Operations team. This role is an excellent opportunity for someone looking to get their foot in the door at M&T Bank and build a foundation in financial services operations. As part of our nonagency document custody group, you will play a critical role in the front end of the document custody process, ensuring that loan documents from institutional clients are accurately received, reviewed, and tracked prior to being stored in our vault. This team acts as the first line of review verifying that documents meet contractual requirements before being archived in our secure vault systems. Simply put, this role is ideal for someone who enjoys accuracy, organization, and factchecking in a structured environment. What Youll Do: Intake and process incoming physical and electronic loan documents from institutional clients, including nonagency loans (i.e., not affiliated with government programs such as Fannie Mae or Freddie Mac). Perform basic document review and data matching, ensuring key information aligns with agency guidelines or custodial agreements. Verify document details such as completeness, signatures, and address matching based on established review criteria. Determine whether documents are originals or copies and update internal tracking systems accordingly. Accurately record document movement, review status, and exceptions within the Document Custody tracking system. Identify and document any exceptions found during review, escalating issues as required. Route reviewed documents to the appropriate internal teams, including the vault team for secure filing and longterm storage. Adhere to M&T Banks risk management, regulatory, and internal control standards. Complete additional operational or administrative tasks as assigned. Who This Role Is For: This position is wellsuited for candidates who: Enjoy reviewing, validating, and organizing documents Have experience handling documents in environments such as the DMV, medical offices, legal offices, records management, or similar settings Prefer structured, processdriven, behindthescenes work Education and Experience Required: Associates degree, or two years of relevant work experience Education and Experience Preferred: Ability to work accurately in a deadline driven environment Basic proficiency with computers and standard office software (email, document viewing, data entry) Strong attention to detail and organizational skills Clear written and verbal communication skills Solid alphanumeric data entry and review skills Physical Requirements: Ability to lift approximately 30-50 pounds Work Model/Office Location: This is a 100% onsite position requiring five days in office per week Eligible candidates must live within commuting distance to 693 Seneca Street, Buffalo, NY 14210 Scheduled Shift/Required Availability: Monday-Friday, 8:30am-5:00pm Why Join M&T Bank? Entrylevel opportunity with a respected financial institution Exposure to backoffice banking and document custody operations Strong foundation for future growth within operations, risk, or compliance functions Stable, teamoriented environment with clear processes and expectations M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. Location: Buffalo, New York, United States of America Great companies have an enduring sense of purpose. With roots dating back to the founding of Wilmington Trust Company by T. Coleman du Pont in 1903, Wilmington Trust has been serving successful individual and institutional clients for more than a century. Wilmington Trust is internationally recognized and has a team of experienced and skilled professionals focused on delivering a high caliber of service to every client relationship. We are proud to be part of the M&T corporate family. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year. Our core values integrity, ownership, collaboration, curiosity, and candor drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&Ts Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice