Professional Account Specialist

Change peoples lives and love what you do! Cochlear is the most recognized brand in hearing health care. Professional Account Specialist Position Spotlight! Provide professional quality service to our clinical partners via phone, email, and various other methods Hours of operation are 6:00am 6:00pm Monday through Friday Role offers in-person training period, and then the option for a hybrid work environment 3 days in our Lone Tree office, and 2 days from home About the role In order to help Cochlear continue to grow and service our customers, we are recruiting for a Professional Account Specialist in our Americas head office based in Lone Tree, CO. The Professional Account Specialist is responsible for building relationships with Cochlears professional customers to provide effective and pro-active account management. This position is not a sales role but will utilize strong knowledge and relationships with professional customers to deliver highly personalized service in support of regional goals and revenue targets. The Professional Account Specialist will work with internal and external Business to Business teams to ensure execution on the full cycle order and account management process. Key Responsibilities Effectively manage inbound customer ordering requests of Cochlears professional customers through all contact channels (email, Salesforce, phone, CRM and ordering systems) to facilitate surgical, troubleshooting and clinic stock equipment requests. Utilize all channels of communication to provide accurate, valid, and complete information to resolve customer inquiries per the established service levels. In person visits with key customer accounts to build stronger relationships, understand unique clinic needs, and develop plans to tailor service to the customer preference. Partner with Field Sales team to design proactive service models based on customer ordering trends and customer requirements. Demonstrate expertise of Cochlear's policies and procedures to provide accurate, valid, and complete information to resolve customer inquiries per the established service levels. Exhibit proficiency in Cochlear's professional self-service options to provide point of service and drive adoption. Represent Cochlear in a professional manner in all interactions. Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview: Bachelor's Degree or Equivalent Work Experience 2-3 years experience ideally in customer service, inside sales or account management Ability to work in a fast-paced environment and balance/manage multiple, changing priorities with appropriate sense of urgency Excellent verbal and written communication skills Proven ability to work collaboratively and positively in a team environment Work Environment After an in-person training period, this role offers a hybrid work environment with a combination of in-office and work from home. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Salary and Benefits In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. Salary range: $27.50/hr - $28.75/hr, as well as annual bonus opportunity of 5% base salary. Compensation offered to candidate may vary based on work experience, education and/or skill level. Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance. Who are we? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference in peoples lives and working in an organization where they can be part of bringing the mission to life each day. Physical & Mental Demands The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required. Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. Application deadline is June 5th, 2026. Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-254 Our growth is creating great opportunities! Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives. We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.