Program Specialist

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students. Job Summary: The Program Specialist reports to the Associate Dean of Business and Technology. The Program Specialist assists students in learning about educational options, degree requirements, and University policies and procedures, as well as providing students with guidance in clarifying educational objectives and developing an academic plan appropriate to their educational/career goals in the College of Business and Technology. The Program Specialist also advocates on behalf of students and introduces students to the many support services and resources available within the university community. The Program Specialist also develops and coordinates student recruitment activities. Job Description: Provide academic advisement and educational planning to newly admitted and continuing students who declared a major or pre-major or minor in the College of Business and Technology. Assist students on either a walk-in basis or through scheduled appointments. Respond to and assist students via electronic and phone contacts in a timely manner. Advise and assist students with: interpretation of test scores; course prerequisites; course selection and sequencing; registration; academic planning; general education requirements; major requirement; graduation requirements; and interpretation of university policies and procedures. Encourage and guide students to define and develop realistic educational goals; assist them in gaining decision-making skills and planning programs which are consistent with their interests and abilities. Maintain comprehensive, accurate records of all student contacts in electronic format. Maintain a caseload of assigned students: monitor student progress; recommend solutions to academic difficulties; provide probation counseling; and assist with petitions for financial aid and academic reinstatement. Intentionally initiate phone and e-mail contact with advisees prior to fall, spring and summer registration and at other times as appropriate, ie., to discuss items raised in NEIUStar, probation/dismissed, declaration of major and other retention and time-to-degree issues and/or initiatives. Advocate on behalf of students when appropriate. Provide and accept referral services within the university community and conduct appropriate follow-up. Participate in Transfer Orientation; conduct individual advising sessions with new students. Emphasize the importance of engaging in career exploration activities; provide information and referrals to various campus resources such as the Office of Career Development. Foster intentional contact with other departmental and college advisors to ensure the consistency and accuracy of information transferred to students, as well as facilitate transition of students into the major. Participate in the planning, implementation, and evaluation of Advising Center services, goals, and objectives. Participate in program-related meetings, including staff and committee meetings, as well as professional development workshops, conferences, and activities as time and resources allow. Develop and coordinate student recruitment, activities, including attending college day and night programs, college fairs and high schools; disseminates information at campus open houses or other settings. Create, update, and maintain information on the CBT student advising services website and student portal, etc. that describe, highlight, and explain resources and services. Minimal Qualifications: Candidates must possess a bachelors degree in Business, Computer Science, Counseling, Psychology, Higher Education, or a related field. Masters degree is preferred. Two years or more of student service is required, preferably academic advising experience. Successful candidates will demonstrate the ability to plan, implement, and deliver academic advising services and activities directed toward facilitating the personal growth, achievement, and retention of students. Candidates must also demonstrate exceptional written, oral, and interpersonal communication skills, as well as the ability to work independently and collaboratively with a highly diverse constituency. This is an on campus position and is not eligible for remote work. This position requires a background check. Salary Range $50,000 - $60,000 Benefits University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit our Employee Benefits page to learn more about our comprehensive benefits package including health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System. Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals. Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation. Northeastern Illinois University's Main Campus is located on 67 acres in a residential area on the Northwest Side of Chicago. The University has three additional locations in the metropolitan area: the Jacob H. Carruthers Center for Inner City Studies, El Centro and the Center for College Access and Success. Northeastern also is a founding member of the University Center of Lake County consortium campus in suburban Lake County, north of Chicago. Northeastern offers more than 40 undergraduate degree and certificate programs and more than 50 graduate degree, certificate, licensure and endorsement programs.