Service Advisor

Job Description Heritage Toyota Catonsville is looking for an experienced, energetic Automotive Service Advisor / Service Writer to join our busy Service Department. Our Advisor/ Service Writer greets customers and consults with them on their vehicle service needs. Experience Everything MileOne has to Offer: - Competitive compensation with unlimited earning potential, $31,200 - $120,000 - Great opportunities for career advancement - Positive, success-driven work environment - Training and mentoring opportunities Service Advisor Responsibilities: - Provide customer service to include vehicle service care and manufacturers warranty specifications - Schedule and manage service appointments and service estimates - Address and resolve customer complaints Service Advisor Qualifications: - 2+ years dealership experience in automotive service writing - Reynolds Ignite experience, preferred - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals - Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills - Working knowledge of basic car functions, characteristics, and operations Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment. By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications. Service Salary Range $31,200.00 - $120,000.00 + unlimited earning potential Heritage Toyota Catonsville Post Internally and Externally Zip Code 21228 MileOne Autogroup represents 25 automobile brands at 67 dealerships and 8 body shops within the Hall, Heritage, Herb Gordon, Mercedes-Benz of Annapolis and MotorWorld divisions. We are the largest automotive sales and service network in the Mid-Atlantic region with the corporate office in Towson, Maryland and dealerships located through Delaware, Maryland, Pennsylvania, Virginia and North Carolina. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.