Payroll Specialist

2626 W Beryl Ave Phoenix Arizona, 85021, Starting Pay :$27.00 Hourly Position Description: Responsible for processing payroll in an accurate and timely manner for Goodwill of Central and Northern Arizona (GCNA), Goodwill of the San Francisco Bay (GSFB), and all affiliated entities, as well as maintaining complete and thorough supporting documentation. This role supports all payroll operations, maintains thorough payroll documentation, and serves as a subject matter expert within the organization. Collaborates closely with HR, Finance, IT, and external vendors, provides guidance to less experienced Team Members. Essential Duties and Responsibilities: Prepare and process manual pay, pay cards, and termination payments. Deliver a high level of customer service by professionally handling inbound and outbound employee inquiries. Serve as the primary point of contact for employees regarding payroll matters, including wages, garnishments, payroll taxes, and related inquiries. Resolve employee concerns promptly while ensuring positive and professional employee experience. Demonstrate strong verbal, written, and phone communication skills. Researches and resolves payroll inquiries from Team Members, supervisors, and stakeholders. Review payroll calculations, deductions, and data for accuracy before and after payroll submission. Oversee timesheets, time-off accruals, and payroll reports to identify discrepancies and ensure accurate reconciliation and balancing. Maintain accurate preparation, documentation, distribution, and reconciliation of payroll while administering the payroll system and ensuring all payroll transactions are properly documented, approved, and compliant with internal controls. Process and maintain detailed records of court-ordered wage deductions, including child support, garnishments, and tax levies. Prepare and maintain supporting documentation for all manually entered payroll data while ensuring payroll-related reports are organized, accurate, and maintained in established formats for easy accessibility. Coordinate closely with Human Resources and Information Technology to ensure payroll system updates accurately reflect changes related to benefits, accruals, timekeeping, HRIS updates, and tax withholdings. Communicate effectively with external payroll providers to ensure accuracy, compliance, and timely processing. Research and respond to payroll-related questions from employees, supervisors, and management, providing clear and timely resolutions. Inform management of payroll issues impacting financial reporting or operational accuracy. Stay current on payroll, tax, and benefits laws and regulations to ensure ongoing compliance. Participate in special projects and assist with additional departmental initiatives as needed. Prepare special reports and complete assigned projects accurately and within established timelines. Maintain regular and reliable in-person attendance. Model and uphold Goodwills Core Values of Trust, Collaboration, Engagement, Ownership, and Innovation. Perform other related duties as assigned. Minimum Qualifications (Education, Experience, Skills): High School diploma or GED required. 5 plus years experience processing payroll for 7,000 + employees. Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certification preferred. Ability to work independently, manage multiple priorities, and maintain confidentiality. Excellent written and verbal communication skills. Extensive expertise in payroll regulations and wage and hour compliance requirements. Prior work experience using MS Office skills, specifically Excel, Word, and Outlook. Experience using payroll and timekeeping related software (i.e. ADP, Workday, etc.). Ability to handle confidential and sensitive information with integrity. Excellent written and verbal communication skills. Attention to detail and good organizational skills. Ability to speak and read English proficiently. Ability to pass a background check and drug screen, where applicable for position. Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays These are just a few highlights of our key benefit offerings! Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (GCNA/GIMV) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote interviews, and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain @goodwillaz.org or @gimv.org, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the senders email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Securitys Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it. At Goodwill, we work together as One Goodwill toward our vision of ending poverty through the power of work. Explore the sections below to learn more about each area of our organization, and view current opportunities with Team Goodwill. The Excel Center is an adult high school that will provide a full high school curriculum where individuals can continue their education, gain a high school diploma, and so much more! Check out our open positions here. Use the "Forgot your Password" option. You will receive an email with instructions to reset your password. Still not working? Reach out to Goodwill Recruiting at Recruiting@goodwillaz.org. Need to accept your offer? You don't need to use the link in the email, just sign in above and navigate to your candidate home account. Even if you used an incorrect email address when you applied, you can still use that same incorrect email to sign into your candidate home account. Still not working? Reach out to Goodwill Recruiting at Recruiting@goodwillaz.org.