We believe talent deserves a human touch. Your application will be read by an actual person whos excited to discover the real you. At MCA, we are seeking a Sales Assistant (in other companies this person could hold the title of Sales Support Specialist, Sales Coordinator, or Sales Operations Assistant), responsible for supporting all aspects of the sales process. In this role, you will assist in creating orders, entering customer and product data into systems, resolving logistics and customer service issues, and collaborating closely with the sales team and administrative staff. To be successful in this role, you must possess strong planning, communication, and organizational skills. Proficiency in Microsoft Office, sound judgment, and the ability to prioritize and work independently are essential. General job duties include: Process sales orders and gather necessary details. Handle phone, email, and fax orders. Field incoming calls for sales reps. Make purchases as directed. Stay up to date on in-process orders. Create and manage part numbers in the system. Research product information as needed. Ensure prompt customer service follow-up. Manage customer returns and RMAs. Update order statuses and communicate updates. Receive drop-ship items and handle delivery logistics. Prepare quotes and register vendor deals. Provide backup for purchasing and coordination roles. Assist with customer service projects and logistics. Track software renewals and customer records. Support warehouse coordination and other assigned tasks. Preferred Skills & Qualifications: Strong planning, documentation, and organizational skills. Proficient in Microsoft Office suite. Excellent written and verbal communication. Good judgment and accountability. Team player with ability to support colleagues. Self-motivated and independent worker. Strong customer service focus. Physical Requirements: Typical office environment. No heavy lifting or physical labor required. Compensation: The compensation is expected to start at $45,000 Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. Benefits: Standard benefits package including health, dental, vision, PTO, and 401(k). MCA, a New Charter Technologies company, provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. Were a top technology services provider in the Chattanooga area with a solid national reputation. We believe people are our most valuable assets so were passionate about retaining and developing the best talent available. But more than that, were a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support. We treat team members with respect, providing an environment where diverse individuals have all the resources they need to perform to their full potential. In fact, we like to think working at MCA is more than just a job. We believe business isnt just about profitability. Having fun is also essential on the way to success. So, we celebrate achievements. We laugh a lot. We treat one another like family, always supporting each other. And we try not to take ourselves too seriously. MCA is committed to creating an inclusive environment and is proud to be an equal opportunity employer. MCA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. MCA, a New Charter Technologies company, provides a fast, energetic work environment for those seeking technology careers in Chattanooga and Nashville. Were a top technology services provider in the Chattanooga area with a solid national reputation. We believe people are our most valuable assets so were passionate about retaining and developing the best talent available. But more than that, were a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support. We treat team members with respect, providing an environment where diverse individuals have all the resources they need to perform to their full potential. In fact, we like to think working at MCA is more than just a job. We believe business isnt just about profitability. Having fun is also essential on the way to success. So, we celebrate achievements. We laugh a lot. We treat one another like family, always supporting each other. And we try not to take ourselves too seriously. Learn more on our About Us page.
