Senior Client Technologies Technician

SUMMARY: Under the general supervision of the management of Infrastructure Services, provides computer or device hardware, software, and local area network support to assure a high value, widely accessible, comprehensive, integrated information network which meets or exceeds customer expectations. The incumbent functions as a team participant in development and control of all, hardware, and computer peripherals and any devices that connect to the Brown University Health Local Area Networks at affiliate and enterprise levels, and will act as a technical resource for other staff with computer equipment support issues. They must possess good customer relation skills, as they will be interfacing with customers daily. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Coordinates and participates in the implementation of computer hardware, peripherals, and software. These implementations may be site-specific as well as enterprise deployable. Support complex system installations at the client operating system level, and client rollout level. Performs identification, troubleshooting, and resolution of client operating system, hardware, software and e-communications compatibility and integration; resolves problems in accordance with departmental policy/procedure and security regulations. May also be required to identify recurring issues, document and escalate them to appropriate IT Teams. Performs setup and installation of computer hardware, software, software updates, peripheral equipment, and system components. Provides ongoing support after installation. Perform in a principal role for Network Services, on projects, departmental moves, and new equipment deployments. Act as technical and procedural resource for fellow staff members at both the Associate and Standard Client Technologies Technician positions. Provides cross training to staff. Provides off- hours on call coverage (potentially including weekends and holidays) as required. Performs other duties as assigned. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Equivalent to Associates Degree with course work in Information Technology. Must have experience in computer based technologies, hardware, software, and peripherals. These would include: PCs, monitors, cables, wireless/wired network systems, printers, IP-based phones, and cell phone integration as well as modern client operating systems and software (e.g. Windows 7, Windows 10, Microsoft Office, etc.). A combination of computer related technical training and technical microcomputer work experience may substitute for a degree. EXPERIENCE: Six years experience in configuring client computers, including making physical modifications to hardware and installing and testing software. Experience working in a lead capacity on varying types of IT related projects. WORK ENVIRONMENT ANDPHYSICAL REQUIREMENTS: Duties are performed in a typical office environment, requiring extended periods of sitting, walking, and/or standing. It may also require lifting and moving equipment up to 50 lbs. INDEPENDENT ACTION: Employee functions independently within department policies and practices; generally, refers problems to management only where clarification of departmental policies may be required. SUPERVISORY RESPONSIBILITY: None Pay Range: $64,480.00-$106,412.80 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903 Work Type: M-F 8:00 am-4:30 pm Work Shift: Day Daily Hours: 8 hours Driving Required: Yes As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nations first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the states largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself. Company Location Belonging and Engagement Nursing Our Mission