Learning & Development Partner – MGM Springfield

Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Ready to shape the future of facilitation leadership at one of the most iconic hospitality brands in the world? MGM Resorts is seeking a dynamic Learning & Development Partner at MGM Springfield to drive bold, high-impact training experiences that empower leaders and new hires. You will collaborate with HR, Guest Experience, and Operations, all the while championing our commitment to legendary service. If you're passionate about inspiring facilitating, driving culture, and elevating excellence, this is your moment to shine! THE DAY-TO-DAY: Manage the implementation of new hire orientations and enterprisewide learning initiatives. Partners with HR, Guest Experience, and internal division leaders to assess leadership development needs based on guest feedback and department productivity reporting. Leverage a worldclass technology platform for learning delivery and measurement to enable capability development programs, dashboards for leaders to measure team member capabilities, compliance, and skills gaps to advance the overall operations and value of learning. Track statistics, metrics and ROI and create additional learning and performance metrics as required to qualify expense ratio to initiatives. Produce, compile, and evaluate pre and postcourse data for measurement of learning quality, participation, satisfaction, performance, and business impact. Recommend alternative training methods as needed. Partner and consult with operational experts and corporate entities to conduct needs/root cause/gap analyses then designs and delivers appropriate learning and custom designed solutions Design and generate data reporting, information, and documentation in the learning management system. Engage in selfdirected work, create, and maintain timetables for projects, manage deadlines and resources, and work with a wide degree of creativity and latitude as well as minimal supervision. Manage training center operations for classroom setup and break down, material preparation, scheduling, inventory ordering, and resource allocation. Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs. Advise employees on professional development opportunities, such as courses offered on the educational assistance program as well as career advancement programs, etc. Resolves internal guest complaints within scope of authority; otherwise refers the matter to management. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft. THE IDEAL CANDIDATE: Has an bachelor's degree Has 1+ years of prior relevant experience in adult learning, training, facilitation THE PERKS & BENEFITS: Healthcare, financial and time off benefits Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Free parking on and off shift Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19081 Pay Range: The pay range for this role is: $53,300.00 - $71,100.00 This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location. This position is eligible to participate in the Companys incentive plan. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.