Senior Coordinator, Business Support

Position Summary... What you'll do... We are seeking a detail-oriented, proactive, and collaborative Support Associate to join our Waste Operations & Recycling team. This hourly position plays a critical role in ensuring timely and effective resolution of service escalations from stores, clubs, and distribution centers related to solid waste and recycling. The role also supports business operations through data collection, reporting, and continuous improvement initiativeshelping drive efficiency, sustainability, and operational excellence across the enterprise. Shift Information Tuesday Saturday 8:00AM-5:00PM CST Key Responsibilities Issue Management & Escalations: Monitor and manage the escalation inbox and ServiceChannel (work order management system) to troubleshoot and resolve service issues related to solid waste and recycling. Reporting & Analysis: Review, analyze, and report on aging work orders, missed services, and other key performance indicators. Conduct data gathering and basic statistical analysis to identify trends and recommend solutions. Collaboration & Communication: Partner with internal teams and external vendors to ensure timely service delivery and issue resolution. Serve as the teams representative on weekly All Hands calls, providing operational updates and insights. Operational Support: Assist in implementing new or changing processes, initiatives, or program rollouts. Track calendars, coordinate meetings, and manage expenses for leadership as needed to ensure smooth operations. Documentation & Compliance: Maintain accurate records of escalations, resolutions, and follow-ups. Ensure all processes align with company policies, ethics, and integrity standards. Continuous Improvement: Identify recurring issues and recommend process enhancements to improve service quality and reduce escalations. Support innovation and digital transformation initiatives within waste and recycling operations. Qualifications Strong communication, problem-solving, and organizational skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Experience with ServiceChannel or similar work order management systems preferred. Proficiency in reporting tools (e.g., Excel, Power BI) and comfort with data-driven analysis. Familiarity with waste and recycling operations or facilities management is a plus. Comfortable speaking in team-wide forums and presenting operational updates. Demonstrated commitment to Walmarts valuesrespect for the individual, acting with integrity, serving customers and members, and striving for excellence. Walmart Values in Action Respect the Individual: Build strong, trusting relationships and embrace diversity of people, ideas, and experiences. Support a culture where everyone feels seen, valued, and empowered to bring their best selves to work. Act with Integrity: Model the highest standards of ethics, compliance, and transparency. Foster a culture of trust, accountability, and inclusion while supporting Walmarts regenerative goals. Serve Customers and Members: Deliver results while keeping the customer and member at the center of decisions. Apply data, insights, and an Every Day Low Cost mindset to drive value and efficiency. Strive for Excellence: Continuously improve, seek feedback, and embrace digital tools and innovative ways of working. Demonstrate curiosity, resilience, and a growth mindset. Compensation & Benefits Hourly wage range: $16.00 $28.00 (actual rate will meet or exceed local minimum wage) Additional premiums: $0.35 $3.00 per hour based on schedule, facility, season, or work performed Medical, dental, and vision coverage 401(k), stock purchase plan, and company-paid life insurance Paid time off (PTO/PPTO), parental leave, family care leave, bereavement, jury duty, and more Live Better U Walmart-paid education benefit (high school to bachelors degrees) Short- and long-term disability, adoption and surrogacy reimbursement, military leave pay, and company discounts For detailed benefit and eligibility information, visit One.Walmart.com. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Associates degree in Business Management, Logistics, Computer Science, or related field OR 1 years experience in operations, retail, project management, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Contact Center, Customer Service, Microsoft Office Primary Location... 2608 Se J St, Bentonville, AR 72712, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.