RMS System Manager

Company Overview At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination thats critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, well follow up with an exploratory conversation. Job Description Responsibilities of the CAD/RMS System Manager include but are not limited to: Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance Executes customer operations policies and procedures Builds and maintains positive, effective, and mutually beneficial-working alliances with customers Initiates problem solving action and follows through to resolution Performs root-case analysis of problems to formulate and recommend improved alternative operations Leads process improvement initiatives Qualifications: Minimum of a high school diploma or equivalent required, Bachelor's degree preferred 3+ years of IT or public safety experience 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred) 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred Proven track record working with or deploying enterprise hardware and software solutions; HP preferred Experience creating positive working relationships with customers and application end users. Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask. Excellent verbal and written communication skills. Comfortable working both alone and in a team environment. Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills) Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM) Experience with Public Safety Applications including CAD, Mobile and RMS Ability to troubleshoot application system issues including hardware, network and third-party components This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers The salary range for this position is $100,000-$110,000 USD depending upon level of experience and other qualifications. #LI-DB1 Basic Requirements High school diploma or equivalent 3+ years of IT or public safety experience Must be able to obtain background clearance as required by government customer Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills, wed still love to hear why you think youd be a great addition to our team. Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination thats critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.