Customer Service Representative

About us: At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, youll have a full network of supportfrom local team leaders, veterinary experts, and a dedicated Support Center thats here to help. Your voice matters here. Your work has a purpose, and were here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you. Job Summary: As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, youll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners. Full job description Island Trees Veterinary Hospital is seeking a highly motivated and compassionate individual to join our team as a Full-Time Veterinary Receptionist. We are a 2 doctor veterinary practice dedicated to providing exceptional care to our animal patients and exceptional service to their owners. This is an exciting opportunity for someone who is passionate about animals and enjoys working in a fast-paced environment. Position: Full-Time Veterinary Receptionist Location: Hicksville, NY Pay $17-$25 an hour Responsibilities: · Greet and welcome clients and their pets with a friendly and professional demeanor. Schedule appointments, surgeries, and follow-up visits, ensuring efficient and organized management of the appointment schedule. Answer incoming phone calls and address client inquiries, providing accurate information regarding services, pricing and general pet care. Check-in patients, verify client information, and update medical records as necessary. Collaborate with veterinary technicians and doctors to ensure smooth patient flow and timely completion of tasks. Process client payments and manage financial transactions accurately. Maintain cleanliness and organization of the reception area, waiting room, and front desk Uphold client confidentiality and ensure compliance with all relevant privacy regulations. Provide support and assistance to the veterinary team as needed. Qualifications: · Previous experience in a customer service role, preferably in a veterinary or medical setting. Excellent interpersonal and communication skills, with the ability to interact professionally and empathetically with clients and colleagues. Strong organizational skills and attention to detail, with the ability to multitask and prioritize responsibilities effectively. Proficiency in using computer systems and software applications, including appointment scheduling and billing systems. A genuine passion for animals and a commitment to providing exceptional customer service. Ability to remain calm and composed in stressful situations, ensuring a positive experience for both clients and patients. Flexibility to work during regular business hours, including Saturdays (until 2pm). Experience with Avimark preferred but not required. At AmeriVet, were committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Heres what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet, we believe thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with clinical autonomy and a culture that trusts your expertise. Plus, youll have a full network of supportfrom local team leaders to a dedicated Support Center thats here to help, not hover and the tools, resources, and real career growth, no matter where you start. Your voice matters here. Your work has purpose and were here to help you grow in a way that feels meaningfulfor you, your team, and the pets and clients in the community around you.